Customer Services Assistant (PFI)-A3528

Riverside; Hull and East Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A housing association is seeking a Customer Service Assistant in Hull. You will deliver exceptional service at a reception within a support facility. Applicants should have experience in housing, good communication skills, and a commitment to working with vulnerable customers. This permanent position offers competitive pay, 28 days holiday pro-rata, and a range of benefits.

Benefits

Competitive pay

Generous pension

28 days holidays plus bank holidays, pro-rata

Flexible working options

Investment in learning and personal development

A wide range of benefits

Responsibilities

• Deliver an efficient and customer-focused service from the reception location.
• Deal with all enquiries including face-to-face contact with customers and visitors.
• Provide a first-class service in a busy housing service.

Skills

Experience of working within a housing or support environment

Good communication and conflict resolution skills

Organisational skills

Experience working with vulnerable customers

Job description

Overview

Job Title: Customer Service Assistant
Contract Type: Permanent
Salary: £25,412.81 per annum, pro rata (£25,771.35 is achieved after 18 months successful performance in the role)
Working Hours: 25.2 Hours per week
Working Pattern: Shifts 9am to 2.30pm or 2.30pm to 8pm Mon to Friday 9 to 5 Weekends and Bank Holidays
Location: Redwood Glades - Hull PFI, Hull

Note: Please note that while we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Customer Service Assistant

You will be responsible for delivering an efficient and customer focused service from the reception location within one of Riverside’s three extra care facilities with responsibility for dealing with all enquiries including face to face contact with all customers and visitors. You will deliver a first-class service within a modern, vibrant, and busy housing service.

About you

We are looking for someone with:

• Experience of working within a housing or support environment
• Good communication and conflict resolution skills
• Organisational skills
• Experience working with vulnerable customers

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays, pro-rata
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered