Customer Services Assistant - Insomnia Barista

Central England Coop; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail cooperative is recruiting team members for their Insomnia Café in the East Midlands. This role requires delivering exceptional customer service in a dynamic environment, developing barista skills, and maintaining high standards of cleanliness and safety. Candidates should possess a positive attitude and a commitment to excellence. Training is provided, making this position ideal for individuals with or without previous experience in a café setting.

Benefits

Fantastic colleague discount

Retail discounts

Colleague Dividend

Personalised learning and development

Life Assurance

Company Pension

Qualifications

• Experience in customer-facing roles is beneficial.
• Enthusiastic attitude and commitment to high standards.
• Ability to engage proactively with customers and community.

Responsibilities

• Master coffee making and barista skills.
• Ensure the café is clean and organized.
• Engage with local community and deliver excellent service.

Skills

Customer service skills

Positive attitude

Ability to work in a fast-paced environment

Job description

We're recruiting for new colleagues to join our Insomnia Café. This is an exciting and varied role where no two days are ever the same. A fast paced and fun environment, you'll get to work with an amazing mix of customers and colleagues to brighten your day whilst you master your coffee making and barista skills. You'll be part of a welcoming team, delivering the best service and store experience to our customers - proactively engaging with the local community. You'll build expert knowledge of our food and drink range as well as keeping the shop well stocked, beautifully clean and organised. This will include behind and in front of the counter, the shop floor, customer and team toilets. You'll also look after the Health and Safety of our customers, colleagues and yourself. If you pride yourself on delivering great service and maintaining high standards, you'll fit seamlessly into this role. We're looking for people that have a positive and enthusiastic attitude to become members of our fantastic team. Ideally, you'll be used to working in an environment where high standards are maintained by frequent audits and due diligence requirements. We're offering a variety of flexible shift patterns, working across a seven-day opening, and ask that you can support your team on availability. If you've got previous experience working as a Barista, even better but it's not essential, as full training will be provided.

To find out more about all of these plus many more reasons to join us at Central Co-op, please visit Rewards and benefits - Central Coop (careers.coop). Within the Insomnia Café's, there is a simple philosophy; that you will get the best cup of coffee every single time you visit. As part of being a leading coffee chain, Insomnia cafés are always looking for talented and ambitious coffee lovers to come and join the team. We're Central Co-op, a Member-owned and Member-led co-operative Society. And with us, you're not just a colleague, you're a Member. You'll own a share of the business. You'll be able to make a positive impact in your community, joining us in our mission to create a sustainable Society, and working alongside a team of passionate people who'll help you grow. To find out more about working for us, visit our website www.careers.coop.

In addition to our competitive salaries, our colleagues also benefit from: Reward and Benefits.

• Fantastic colleague discount – rewards and discounts across our Retail and Funeral businesses.
• Retail discounts – access to exclusive discounts, savings on days out and holiday discounts.
• Colleague Dividend – profit share to eligible colleagues as a thank you for their contribution.
• Colleague recognition – celebrate colleague achievements personally and professionally.
• Personalised learning and development – easy access to a wide range of training programmes.
• Paid time for volunteering – three days per year taking part in volunteering, fully paid.
• Enhanced family friendly policies – support during significant life events.
• Annual health check kit and virtual GP – finger prick blood test kit and virtual GP 7 days a week 8am to 8pm.
• Colleague assistance programme – support you and your family when you need it most.
• Healthcare Cashplan – contribute to a voluntary plan that helps pay towards a range of healthcare expenses.
• Company sick pay – focus on getting better and returning to work in full health.
• Life Assurance – free life assurance cover after an initial qualifying period.
• Wellbeing campaign – make wellbeing benefits and resources accessible and relevant.
• Give as you earn – support charities that mean something to you.
• iTrent Financial Wellbeing (Wagestream) – track finances, save money or access up to 50% of earned pay flexibly.
• The Money Co-op – free access to support all aspects of financial wellbeing, such as savings and loans at competitive rates.
• Salary Sacrifice schemes – options include Electric Vehicle scheme, Share Incentive Plan (SIP), Cycle to Work scheme and Holiday buy.
• Company Pension – access a company pension scheme and pension wellbeing information.
• Nous – smart assistant that saves time on managing household bills.