Customer Services Assistant – Evening

UHI Perth; Perth; On-site; GBP 27,000 - 29,000; Part time

Job summary

A prominent further education college in Scotland is seeking a part-time Customer Services Assistant to support the team during term-time. The ideal candidate will provide evening reception cover and deliver excellent service to visitors, students, and staff. Responsibilities include operating the switchboard, answering enquiries, and conducting administrative tasks. Candidates should possess strong customer care skills and the ability to work independently. This role requires a Protecting Vulnerable Groups (PVG) Scheme check.

Qualifications

• Excellent communication and customer care skills, with enthusiasm for working with people.
• Experience in a customer-facing environment is essential.
• Strong administrative skills and attention to detail.

Responsibilities

• Act as a central information point, operating the main switchboard.
• Answer and direct enquiries, guiding customers to support services.
• Administer UHI Perth’s Digital Support Scheme.

Skills

Excellent communication and customer care skills

Experience in providing high level of customer service

Strong administrative and IT skills

Job description

Customer Services Assistant – Evening

Part‑Time, Permanent, Term‑time only – 4.5 hours per week (Tuesday’s, 4:30pm – 9pm). Salary: £27,501 to £28,266.35 per annum, pro rata.

UHI Perth is one of Scotland’s leading Colleges of Further and Higher Education, and a large partner in Scotland’s newest University, the University of the Highlands and Islands.

We are seeking an experienced Customer Services Assistant to join UHI Perth’s Customer Services team, providing essential term‑time support during the academic year. The role involves evening reception cover and plays a key part in delivering excellent service to visitors, students, and staff.

Responsibilities

• Act as a central information point, operating the main switchboard.
• Answer and direct enquiries, signposting customers to a range of support services.
• Administer UHI Perth’s Digital Support Scheme.
• Undertake a variety of administrative tasks, contributing to effective daily operations and supporting the Student Experience teams (including Admissions, Student Funding, Student Records, and Student Support).

Qualifications

• Excellent communication and customer care skills, combined with enthusiasm for working with people and an empathetic approach.
• Experience in providing a high level of customer service within a reception or customer‑facing environment is essential.
• Strong administrative and IT skills, attention to detail, and the ability to work confidently without supervision.

To submit your application for this post, please click on ‘Apply’ and complete the on‑screen application form.

Closing date: 23:45 on Sunday 11 January 2026. It is anticipated that interviews will be held on Thursday 22 January 2026 and Friday 23 January 2026.

This post undertakes regulated work with children and protected adults, and a Protecting Vulnerable Groups (PVG) Scheme check is required. A check will be made against the list of those barred from working with children.