Customer Services Assistant - Carlisle

SSP; Carlisle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading catering provider in the UK is seeking a Customer Services Assistant for the Carlisle Station. This role involves operating delivery trucks, loading catering equipment, and ensuring customer satisfaction. The ideal candidate will enjoy a competitive hourly rate and dynamic career opportunities with bonuses like discounted meals and wellness support. Join us and make an impact in the British Railway Industry!

Benefits

Discounted Meal while on shifts

Employee Discounts

Health & Wellbeing Support

Qualifications

• Must be 18 years of age or over to perform certain tasks or shifts.
• Experience in customer service is advantageous.

Responsibilities

• Operate platform trucks for train-side deliveries.
• Load/offload catering equipment/stock from trains.
• Conduct order assembly and stock control.

Skills

Customer service skills

Health & Safety compliance

Teamwork

Job description

Customer Services Assistant - Carlisle

Employer
SSP

Location
Carlisle, Cumbria

Salary
Competitive

Closing date
11 Nov 2025

Sector
Bar & Pub jobs, Host, Retail jobs, Retail Assistant, Retail Customer Service Assistant

Job Type
Full Time, Part Time

Job Details

Customer Services Assistant - Carlisle

About the Role

Customer Service Assistant for TransPennine Express (TPE) at Carlisle Station.

Pay Rate: 13.20 per hour.
Hours: Full Time (39 hours).
Shifts: Rotational shifts between 6am and 9pm, including some weekends.

Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

AS A CUSTOMER SERVICE ASSISTANT YOU'LL:

• Operating platform trucks for train-side deliveries (Full training provided).
• Loading/offloading catering equipment/stock from TPE trains.
• Order assembly and stock control.
• Comply with Health & Safety/Food Hygiene Regulations.

WHY JOIN AS CUSTOMER SERVICE ASSISTANT?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.

Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as Customer Service Assistant.

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.

Company

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