Customer Services Assistant

University of York; York and North Yorkshire; On-site; GBP 15,000 - 20,000; Part time

Job summary

A leading educational institution in York is seeking a Customer Services Assistant responsible for the daily operational delivery of library services. The role includes ensuring library buildings are ready during opening hours, assisting with reception services, and maintaining stock. Applicants should have strong customer service skills and a full clean driving license. Flexible weekend work (15 hours/week) is required.

Qualifications

• Experience in front-of-house customer service is essential.
• Must have a full clean driving license.
• Ability to lift and move books, furniture, and equipment.

Responsibilities

• Ensure Library buildings are ready for use during opening hours.
• Assist with reception services and patrol library buildings.
• Provide stock preparation, processing, and tidying.

Skills

Front-of-house customer service

Flexibility

Self-motivated

Effective communication

Education

Good general education

Job description

The Library is seeking to recruit a Customer Services Assistant to join our Customer Services team who are responsible for the daily operational delivery of the Library’s core frontline services.

Department

The Library’s values of customer focus, collaboration and continuous improvement are central to our supportive and empowering working culture, and we take great pride in the high quality services we deliver to our user communities.

Role

As a Customer Services Assistant you will ensure that the Library buildings (JB Morrell Library, Raymond Burton Humanities Research Library, Harry Fairhurst building and King’s Manor Library) are ready for use during their opening hours. You will assist with providing reception services and regular patrols of library buildings and you will provide key elements of stock preparation, processing, replacement of items on shelves and stock tidying.

1 x weekend role working 15 hours per week from 8 am to 4 pm Saturdays and Sundays

Skills, Experience & Qualification needed

You will have a good general education, as well as experience of front-of-house customer service. You will be flexible, self-motivated, reliable, and able to work effectively and communicate politely with colleagues and customers. A full clean driving license is essential and the ability to lift and move books, furniture and equipment.

Interview date: To be confirmed

For informal enquiries: please contact Nathan Williams, Services Manager, [e-mail], 01904 323825