Customer Services Assistant

Gigaclear; Shippon; On-site; GBP 24,000 - 26,000; Full time

Job summary

A growing Fibre Broadband company in the UK is seeking candidates for a customer service role with a starting salary up to £26,000, increasing based on performance. Suitable for those transitioning from retail or hospitality, the role offers training, development, and the opportunity for monthly bonuses. Benefits include a generous pension scheme, 25 days of holiday, health plans, and a flexible working environment, making it an ideal opportunity for those seeking to grow in a supportive team.

Benefits

Generous employer pension

Health cash plan

25 days holiday plus bank holidays

Flexible working environment

Employee Assistance Programme

Company funded social events

Qualifications

• No previous office or contact center experience required.
• Comfortable with communication through various channels.
• Willingness to learn a first-class customer service approach.

Responsibilities

• Engage with customers via phone, email, or social media.
• Collaborate with a large team providing excellent customer service.
• Attend training and development sessions for skill enhancement.

Skills

Customer-focused approach

Comfortable communicating via phone and email

Job description

Starting salary to £24,500. Increasing to £26,000. PlusBonus up to £200 per month.

Are you looking for a break into a more office environment type role?

A role that rewards good / great performance with monthly bonuses?

Perhaps you have a retail or hospitality background but have been thinking about making the move and are just looking for that first opportunity?

An opportunity with training and development where you will learn a first-class customer service approach via the phone, email, or even social media?

A role where you will benefit from the camaraderie of a large team and support of new friends?

We are keen to talk with people who bring a customer-focused approach – previous office or contact centre experience is not essential however you will be comfortable and confident communicating with people via the phone and email.

Note; this is an officebased role, based in our Head Office, Abingdon, Oxon.

At the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to cover 8am to 8pm and a weekend on a rota basis (circa 1 every 5weeks).

If you're looking for part time, school hours, afternoon / evenings, or weekends then we are open to discussing to see if / how we can accommodate.

Apply now to have a chat.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits, and opportunities

Generous employer pension; up to 8% matched contribution

Income protection & life assurance

25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off!

Health cash plan, 24 / 7 remote GP access and Employee Assistance Programme including counselling & legal advice

Unlimited access to our online Learning Management System

Long service benefits and monthly employee recognition

Enhanced maternity and paternity provisions

Flexible working environment

Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values -Own it, Find the Right Way, Work Together, Win Together