Customer Services Assistant

Central England Coop; Sandon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Colleague discounts

Recognition programmes

Learning and development opportunities

Paid volunteering time

Enhanced family friendly policies

Job summary

Central England Co-operative is hiring for a versatile store role designed for individuals who want to make a difference in their community. You will support daily store operations, help customers join and engage with the cooperative benefits, and adapt to a fast-paced environment with various shifts.

No prior experience is required; you only need to be willing to learn, take pride in your appearance and actions, and enjoy talking and listening to customers as part of the community spirit.

Qualifications

• No prior experience required.
• Willing to learn and develop skills.
• Desire to help and engage with customers.

Responsibilities

• Operate checkouts and assist customers on the shop floor.
• Maintain clean, organized shop floor and general housekeeping.
• Perform date code checks and temperature checks as required.
• Provide administrative support where needed.
• Assist in-store bakery when required.

Skills

Flexibility in hours

Customer service

Willingness to learn

Job description

What will you be doing?

If you're interested in being part of a passionate, motivated team dedicated to providing excellent service to our customers, members, and communities, keep reading!

We’re looking for enthusiastic people who want to make a difference by helping our communities and customers when they need us most.

As part of a multi-skilled team, you will cover different and diverse tasks in a fast-paced and active environment.

You’ll support the daily running of the store, working on:

• Checkouts,
• The shop floor,
• House-keeping,
• Date code checking,
• Temperature checks,
• Administration,
• Or even the in-store bakery.

You’ll promote the benefits of membership to customers, helping people to join us and have a say in how we are run.

Each day offers new experiences and chances to impact and improve the lives of those around you.

How will I know if I am right for this role?

If you have flexibility in your working hours (including availability on evenings and weekends) our stores can offer you a wide variety of shifts.

You’ll have a chance to work alongside the whole in-store team, passionate about delivering exceptional service every day, making sure we are there when our customers need us.

You don’t need prior experience, you just need to show pride in your appearance and actions, be willing to learn, and have a desire to do and be your best. A warm and friendly character, you will love talking and listening to our customers, you’ll actively play a part in the community spirit of the store and become a valued member of the Society.

We can assist you with building skills that can take you wherever you want to go, helping you to achieve your goals.

With the training, coaching and guidance offered to you, opportunity to progress is in your hands.

Everyone is welcome here. We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process.

Who are we?

OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co-op, The Midcounties Co-operativeand Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values.

The Society trades nationally through its family of businesses while remaining deeply rooted in local communities. Its footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshireand Northamptonshire; the North including Cheshire, Greater Manchester, Lancashireand Yorkshire; and the East of England, including Essex, Norfolkand Suffolk.

OurCoop and its family of businesses are trading names of Central England Co-operative Limited.

Why join us?

The enthusiasm and commitment of our colleagues is what keeps our customers coming back, and every role plays an important part in making a real difference each day.

As a co-operative built on the values of equity, solidarity and community, we believe our colleagues should be recognised and rewarded for the contribution they make.

That's why we offer a competitive salary, generous holiday entitlement that increases with service, and a wide range of colleague benefits.

• competitive salary
• generous holiday entitlement that increases with service
• a wide range of colleague benefits

From colleague discounts, recognition programmes and personalised learning and development opportunities to paid volunteering time and enhanced family friendly policies, we’re committed to helping our colleagues feel valued, supported and able to thrive.

• colleague discounts
• recognition programmes
• personalised learning and development opportunities
• paid volunteering time
• enhanced family friendly policies

Wellbeing is a priority for us, and we provide a range of benefits and support designed to help colleagues look after their physical, mental and financial wellbeing. Whatever stage of life you're at, we're here to help you achieve your personal and professional goals.

To learn more about our rewards and benefits, please visit Rewards and benefits - Central Coop