Customer Services Assistant

Service Care Solutions; Nuneaton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public sector client in Warwickshire seeks a full-time Customer Services Assistant. You'll provide high-quality customer service and resolve enquiries at first contact. Required qualifications include general education equivalent to GCSE and experience in customer service. Proficiency in Microsoft Office is essential. The role pays £15.66 per hour Umbrella LTD Inside IR35, with opportunities for a referral bonus. Apply by sending your CV or call for more details.

Benefits

Referral bonus

Qualifications

• Experience of working directly with the public or in a customer service environment.
• Proficiency in using Microsoft Office and CRM or administrative systems.

Responsibilities

• Acting as the first point of contact for visitors to the Customer Service Centre.
• Responding to customer enquiries by telephone, email, post and in person.
• Assisting customers with self-service facilities.
• Maintaining accurate records and updating CRM systems.
• Handling cash and other payments in line with Council financial procedures.

Skills

Strong communication and interpersonal skills

Ability to handle challenging situations professionally

Good organisational skills and attention to detail

Education

Good standard of general education to at least GCSE level (or equivalent)

Tools

Microsoft Office

CRM or administrative systems

Job description

Job Description

A client within the Public Sector based in Warwickshire is currently recruiting for a Customer Services Assistant to join their team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a customer service environment.

The Role

The key purpose of the role is to assist in the provision of a high quality, customer-focused service to all customers contacting the Council both externally and internally, ensuring as many enquiries and service requests as possible are resolved at the first point of contact to maximise customer satisfaction.

Key responsibilities will include but not be limited to :

• Acting as the first point of contact for visitors to the Customer Service Centre.
• Responding to customer enquiries by telephone, email, post and in person.
• Assisting customers with self-service facilities such as online forms and payment kiosks.
• Maintaining accurate records and updating CRM systems with customer interactions.
• Handling cash and other payments in line with Council financial procedures.

The Candidate

To be considered for this role you will require :

• A good standard of general education to at least GCSE level (or equivalent).
• Experience of working directly with the public or in a customer service environment.
• Proficiency in using Microsoft Office and CRM or administrative systems.

The below skills would be beneficial for the role :

• Strong communication and interpersonal skills.
• Ability to handle challenging situations professionally.
• Good organisational skills and attention to detail.

The client is looking to move quickly with this role and as such are offering £15.66 per hour Umbrella LTD Inside IR35 (approx. £12.65 per hour PAYE) .

How to Apply

If this sounds of interest, please email a copy of your up-to-date CV to or call Megan at Service Care Solutions on 01772 208966 to discuss upcoming opportunities in more detail.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.