Customer Services Assistant

SSP Food Travel Experts; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading catering service provider is seeking a Customer Service Assistant to work at Liverpool Lime Street Train Station. Responsibilities include operating platform trucks, loading catering equipment, and ensuring compliance with health and safety regulations. The position offers full training, employee discounts, a holiday allowance, and other benefits. Join us and embark on an exciting career journey as a Customer Service Assistant.

Benefits

Discounted meal while on shifts

Employee discounts

Friends and Family Discount App

Award-winning training and development programs

Health & Wellbeing Support

Holiday Allowance: 28 days pro rata

Referral Rewards

Travel and Leisure Pass after probation

Qualifications

• Must be 18 years or older to perform certain tasks.
• Full training provided for operating platform trucks.

Responsibilities

• Operate platform trucks for deliveries.
• Load/offload catering equipment from trains.
• Manage order assembly and stock control.
• Ensure compliance with health and safety regulations.

Skills

Operating platform trucks

Health & Safety compliance

Food Hygiene Regulations knowledge

Order assembly

Job description

Customer Service Assistant for TransPennine Express (TPE) at Liverpool Lime Street Train Station.

Pay Rate: £13.20 per hour.
Hours: Full Time (40 hours) and Part Time (16 hours over 2 days per week)
Shifts: Rotational shifts between 5:30am and 9pm, including some weekends.

• Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

AS A CUSTOMER SERVICE ASSISTANT YOU’LL:

• Operating platform trucks for train-side deliveries (Full training provided).
• Loading/offloading catering equipment/stock from TPE trains.
• Order assembly and stock control.
• Comply with Health & Safety/Food Hygiene Regulations.

WHY JOIN AS CUSTOMER SERVICE ASSISTANT?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• Referral Rewards: Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as Customer Service Assistant.

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.