Customer Services Assistant

Broxtowe Borough Council; Beeston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local council in Beeston is seeking a Customer Services Assistant to engage with visitors and manage the main switchboard. Responsibilities include addressing queries and ensuring smooth communication across departments. The role offers benefits like a pension fund, loyalty awards, and options for flexible working. Ideal for those passionate about public service, looking to make a difference in their community.

Benefits

Generous pension fund

Loyalty awards

Family friendly policies

Employee benefits discounts

Responsibilities

• Talk to different people who call and visit the reception.
• Manage the Council's main switchboard and divert calls.

Job description

As a Customer Services Assistant you'll be talking to lots of different people who call up and drop into our reception at the Council Offices, Beeston. Sorting out any questions they have or delivering services that they want to access. In addition, Customer Services Assistants will also be responsible for managing the Council's main switchboard, diverting calls to the relevant department as per the customer's request.

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can't guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.