Customer Services and Central Administration Officer

CHM; Greater London; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A charitable organization dedicated to supporting those with MS is looking for Customer Services and Central Administration Officers. In this role, you'll be the first point of contact for customers, providing a professional and efficient service. Responsibilities include handling inquiries, resolving issues, and ensuring customer satisfaction. This is a full-time, office-based position in London with the opportunity to work remotely once a week. The starting salary is £26,384, with increases based on service and performance. The organization values diversity and encourages applications from all backgrounds.

Benefits

38 days paid annual leave

Flexible working options

Enhanced salary sacrifice pension scheme

Cycle to work scheme

Training courses and development opportunities

Qualifications

• Experience in a customer service role is preferred.
• Strong communication skills and ability to handle inquiries.
• Ability to work well in a team and independently.

Responsibilities

• Act as the first point of contact for customers.
• Handle inquiries and resolve issues efficiently.
• Process various income types and support reconciliation.

Skills

Customer service

Problem-solving

Communication

Job description

Position: Customer Services and Central Administration Officer
Hours: Full time 35 hours per week
Contract: Permanent
Location: Office-based in London N4 with the flexibility to work remotely 1 day per week.
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
You’ll start at the entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About the Employer

This charity makes sure people living with MS are at the centre of everything they do. And it’s this commitment that unites them across the UK.

Their strategy is based on what people affected by MS have told them is important to them. It gives the organisation a clear and determined focus.

Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground‑breaking research and provide award‑winning support and information.

This organisation's people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This charity is a dynamic and customer‑focused organisation dedicated to delivering an exceptional service to its customers.

They are looking for three motivated and friendly Customer Services and Central Administration Officers to join their team and provide outstanding customer support.

As a Customer Services and Central Administration Officer, you will be the first point of contact for customers of this organisation, providing them with a professional and efficient service. You will handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting this charity. You will also be responsible for processing a wide range of different income types and supporting with the reconciliation process.

Closing date for applications: 9:00 on Friday 2nd January 2026

How to apply:

Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role.

Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage.

Equal Opportunities

This employer particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

Disability Confident Employer

Our client is a Disability Confident Employer and they’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both their recruitment and new starter on‑boarding processes.

If you need any help or adjustments to apply for this role, please contact them to discuss. You can also ask for the application materials to be sent to you in a different format, such as by email or in a larger Word format.

More about their employee benefits:

• 38 days paid annual leave (including bank holidays), pro‑rata for part‑time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and them)
• Flexible working options

Caring for you and your family

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment
• Opportunity to buy and sell annual leave in each calendar year
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
• Enhanced leave for new parents
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro‑rata for part‑time
• 10 days paid carers’ leave a year, pro‑rata for part‑time
• Cycle to work scheme
• Death in service scheme
• New family‑friendly benefits, including paid leave:
  • in the event of miscarriage or still birth
  • to support fertility treatments
  • for antenatal appointments for both parents

Thinking about your finances

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest‑free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in‑person and remotely
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
• Active and supportive internal employee networking groups for collaboration and peer support
• 2 days paid leave a year for volunteering for the charity's activities during normal working hours (such as fundraising events, or campaigning in the local community)
• 2 days paid leave a year for volunteering with other charities during normal working hours

Safeguarding

This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

This organisation recognises their particular responsibility to make sure vulnerable adults and children are protected.

They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK

You must have the right to work in the UK to work in paid employment with this organisation. You’ll need to share documents showing you’re eligible to work in the UK if they offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. They currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.