Customer Services Agent

Breedon Group; Tudhoe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading construction materials group in the UK is seeking a Customer Service Agent based in Tudhoe to serve as the first point of contact for sales and distribution queries. This role demands strong communication skills and the ability to manage competing priorities in a dynamic work environment, contributing to customer satisfaction and operational efficiency. The ideal candidate will thrive in a fast-paced setting and will be committed to maintaining high standards in health and safety.

Benefits

A tailored, competitive salary

Company Pension Scheme

25 days annual leave, plus bank holidays

Share Saver Scheme

Company Life Assurance Scheme

Access to employee benefits platform

Qualifications

• Ability to manage competing priorities in a dynamic work environment.
• Strong conflict resolution skills and adaptability.

Responsibilities

• Serve as the first point of contact for sales and distribution queries.
• Manage competing priorities in a dynamic work environment.
• Overcome operations and logistics challenges to achieve customer satisfaction.
• Collaborate across teams and levels as a highly effective communicator.

Skills

Excellent communication and facilitation skills

Strong problem-solving and decision-making capabilities

Ability to work under pressure and meet tight deadlines

High attention to detail and commitment to quality

Resilience and adaptability in a fast-paced environment

Job description

Job Overview

As Customer Service Agent based at Durham Gate, Spennymoor in the North Region, you enjoy working in a fast-paced environment alongside a close-knit group of colleagues. You're not someone who shies away from challenge; you can think quickly on your feet and make timely decisions all while remaining positive and professional. From liaising with our client base and internal Sales Managers, coordinating the delivery of our products, speaking with Area Operations Managers, and working with Credit Control; each day is guaranteed to be different. As our next Customer Service Agent, you'll be the first point of contact for all sales and distribution queries and be responsible for the skillful and efficient delivery of products from our Quarries and Plants across the Region, whilst placing the highest importance on our sustained standards of excellence in all aspects of Health, Safety and Environmental Management. You will be a leading contributor to the Company's zero harm culture.

Responsibilities

• Serve as the first point of contact for sales and distribution queries.
• Manage competing priorities in a dynamic work environment.
• Overcome operations and logistics challenges to achieve customer satisfaction.
• Maintain focus on outcomes in a constantly changing environment.
• Collaborate across teams and levels as a highly effective communicator and facilitator.
• Pay attention to detail and adopt a right-first-time attitude.
• Resolve conflict effectively, remaining adaptable and resilient.

Key Skills

• Excellent communication and facilitation skills.
• Strong problem-solving and decision-making capabilities.
• Ability to work under pressure and meet tight deadlines.
• High attention to detail and commitment to quality.
• Resilience and adaptability in a fast-paced environment.

Company

Breedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We’re dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.

Benefits

• A tailored, competitive salary
• Company Pension Scheme
• 25 days annual leave, plus bank holidays on top
• Share Saver Scheme
• Company Life Assurance Scheme
• Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
• Broad learning opportunities and career progression pathways

Diversity Statement: At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.

Join Us! If you’re looking for a role that challenges you, offers progression, and contributes to building better futures, we’d love to hear from you. This position is an opportunity to grow your career within a supportive and dynamic environment at Breedon Group.