Customer Services Advisor – Maternity Cover

Team17 Digital Limited; United Kingdom; On-site; GBP 26,000; Full time

Job summary

A dynamic facilities management company is seeking a Customer Services Advisor on a maternity cover contract. The role involves providing support to internal colleagues and external customers, resolving queries, and assisting with various administrative tasks. Previous experience in customer service is required. Applicants should possess strong organizational and communication skills. The position offers a full-time working hours and is based in the United Kingdom.

Qualifications

• Previous experience in customer service or a general business support role.
• Confident using IT systems and analysing basic data.
• Excellent attention to detail and organizational skills.

Responsibilities

• Respond to internal and external queries, providing timely resolutions.
• Support operations with administrative tasks and report coordination.
• Communicate across departments for effective service delivery.

Skills

Customer service experience

IT systems proficiency

Attention to detail

Organizational skills

Strong communication

Positive attitude

Job description

About The Role

Customer Services Advisor – Maternity Cover
Location: TCFM Head Office
Working Hours: Full-time (Fixed-Term Contract – Maternity Cover)
Salary: £26,000 per annum
Department: Business Support
Reporting to: Business Support Team Leader

Overview

We’re looking for an organised, proactive, and people-focused Customer Services Advisor to join our Business Support team on a maternity cover contract at TCFM’s Head Office.

This is a varied and fast-paced role that plays a vital part in helping our operational teams run smoothly. You’ll be a first point of contact for internal colleagues and external customers — resolving queries, coordinating key processes, and helping us deliver exceptional support across the business.

Key Responsibilities

• Respond to a wide range of internal and external queries, providing timely and effective resolutions
• Support operations with administrative tasks, workforce planning, and report coordination
• Communicate across departments to ensure effective service delivery and issue resolution
• Book meetings, travel, accommodation, and manage shared workspaces
• Handle internal stock ordering and confirm deliveries
• Maintain holiday calendars for the support team and take 1st line support calls
• Assist with helpdesk functions and project support as required
• Carry out general administrative duties and ad-hoc office support tasks

What We’re Looking For

• Previous experience in customer service or a general business support role
• Confident using IT systems and analysing basic data
• Excellent attention to detail and organisational skills
• Strong communication and relationship-building abilities
• A calm, positive attitude and the ability to work under pressure
• Flexible and team-orientated approach to problem-solving

About Us

Why Join TCFM?

At TCFM, we’re proud of our people-first culture. Whether you’re resolving a query or helping keep our operations on track, you’ll be a valued part of a national facilities management team that thrives on collaboration and service excellence.

Apply Today

If you're ready to take on a maternity cover role that’s all about communication, organisation, and making a difference — we’d love to hear from you.
Apply now and bring your support skills to the heart of TCFM.

Start Time & End Time

08:00 till 16:30 or 08:30 till 17:00 - Monday to Friday