Customer Services Advisor - Data Assurance

BUUK Infrastructure; Woolpit; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension up to 10%

33 days holiday

Hybrid working

Refer a friend £1000

Job summary

BUUK Infrastructure is seeking a Customer Services Advisor - Data Assurance to help ensure regulatory compliance and deliver outstanding service. Based in Woolpit with a permanent contract, the role involves data assurance tasks across gas and electricity, using industry systems like Xoserve and ECOES, and supporting the broader Customer Services team.

The successful candidate will have GCSEs in English and Maths, strong Excel skills, and a collaborative approach to maintain data integrity and

Qualifications

• GCSE at Level 4 (or equivalent) in English and Maths.
• Proficient in Excel and Microsoft Office applications.
• Effective communication and organisational skills.

Responsibilities

• Carry out Data Assurance tasks within the Customer Services remit.
• Manage mailboxes and respond to data-related queries.
• Process data across gas and electricity systems in line with regulatory obligations.
• Update MPANs and liaise with developers and authorities as needed.
• Handle external customer queries and complaints with care.

Skills

Effective communication

Data entry

Organisational skills

Excel

Microsoft Word

Excellent telephone manner

Teamwork

Education

GCSE English & Maths

Tools

Xoserve

ECOES

Amadeus

Job description

Job Location: Woolpit

Additional Location Information:

Salary: Starting from £26,265

Contract type: Permanent

Posting End Date: 22/10/2026

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for Customer Services Advisor - Data Assurance who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

Purpose of this role

Reporting to the Industry Operations Team Leader (Data Assurance), be part of the Customer Services department, undertaking tasks that ensure BUUK are fully compliant with all regulatory obligations and licence conditions, providing excellent customer service to all. Main responsibilities will be located within the Data Assurance Team, although not limited to and tasks may, at times, expand to support other teams within Customer Services.

Your Key Responsibilities Are

• Carry out tasks as required to manage processes and duties related to Data Assurance under the Customer Services remit.
• Use of various systems, both internal and external, including industry systems such as the Xoserve database for gas, and electricity systems, such as ECOES.
• Work within agreed Standards of Service as applicable.
• Manage the mailboxes related to the Data Assurance Team and queries contained within.
• Carry out duties related to various Data Assurance processes, for both gas and electric.
• Process all Shipper/Supplier online queries in accordance with regulatory obligations for both GTC and ENC.
• To ensure the accuracy of address data within internal Amadeus system and industry databases by liaising with our housebuilder customers and local authorities as appropriate.
• Update Meter Point Administration Numbers (MPANs) retrospectively, adhering to regulated processes.
• Chase missing energisation flows from suppliers and support investigation into root cause to limit revenue exposure from incorrect energisation status.
• Data cleansing activities to support Ofgem and industry targets for accurate customer details on gas and electricity supply points.
• Data cleansing activities to support broader industry change the drive for high data integrity impacting processes and remit of the Data Assurance Team.
• Dealing and resolving queries as a result of industry flows which impact meter point confirmation and crossed or duplicate metres or addresses to ensure data assurance.
• Supporting the Unmetered supplies team to reduce lost revenue by requesting certificates from developers to select a supplier to provide services and allowing correct billing flows.
• Processing the Electric Disconnection process, making sure all Regulations/SLA’s are adhered too.
• External call handling for customer queries and complaints.
• Managing Customer queries efficiently and successfully alongside daily tasks within Data Assurance Team.
• Seeing call queries through from start to finish.
• Emergency call handling.

Qualifications

• Any other duties as required by the manager.
• GSCE at Level 4 (or equivalent) in English and Maths.

Abilities/Skills

• Effective communication skills at all levels.
• Efficient and accurate data entry skills.
• Good organisational skills.
• Proficient in the use of Excel, Word, and other Microsoft applications.
• Excellent telephone manner.
• Ability to work as part of a wider team.

Desirable

• Post-16 qualification.
• Evidence of managing varied functions and systems.
• Knowledge of the gas and electricity industry.
• Evidence of providing excellent Customer Service.
• Effective communication skills at all levels and within all methods.

What Can You Expect From Us

• Cost of living annual pay review.
• Company pension contributions up to 10% if employees contribute 5%.
• 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
• Enhanced maternity, paternity and adoption pay.
• To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).
• Hybrid working for eligible roles.
• Development opportunities to reach your career aspirations.
• BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.
• Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

What's the best thing about BUUK?

We asked our people.

From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.

We all matter.

Find Out About Our Supportive Culture.

Hear how our shared sense of mutual respect and belonging underpins out culture and supports us all.