Customer Services Advisor - Contact Centre

Wiltshire College & University Centre; Trowbridge; On-site; GBP 15,000 - 16,000; Part time

Job summary

An educational institution in Trowbridge is looking for a Customer Services Advisor to provide exceptional service to students and the community. This part-time, permanent role involves answering calls, assisting with student enrolments, and offering guidance on courses and fees. The ideal candidate should possess strong communication skills and a customer-focused attitude. Benefits include a competitive salary, generous annual leave, and pension scheme enrollment.

Benefits

Competitive salary

30 days annual leave plus bank holidays

Automatic enrolment into the Local Government Pension Scheme

Employee Assistance Programme

Retail discounts

Free onsite car parking

Responsibilities

• Answer calls, provide course information, and handle messages.
• Support applications and assist with student enrolments.
• Offer exceptional service via phone, email, and web chat.
• Provide impartial guidance on courses, fees, finance, and entry criteria.

Skills

Strong communication skills

Positive, customer-focused attitude

Ability to multitask in a fast-paced environment

Team player with attention to detail

Education

Literacy and Numeracy Level 2 qualification or equivalent

Job description

Customer Services Advisor – Contact Centre

Location: Trowbridge

Salary: £15,673.39-£15,860.11 per annum

Job Type: Permanent, Part Time 24.5 hours per week, 52 weeks per year

Working pattern: Monday – Thursday 12:00–17:00, Friday 12:00–16:30

About Us

Wiltshire College & University Centre plays a vital role in Wiltshire’s economy, inspiring people to develop the skills they need to achieve. Our four campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust and commercially agile provider, achieving our clear social mission on behalf of learners and employers across Wiltshire and beyond. Our turnover is around £42 million per annum, we employ some 650 staff, and support around 11,500 students.

Customer Service Advisor – Contact Centre – The Role

Wiltshire College & University Centre is looking for a Customer Service Advisor to provide an exceptional service to students, families, and the wider community. You will be the first point of contact, helping with course information, enrolments, and general inquiries.

Key Responsibilities

• Telephones: Answer calls, provide course information, and handle messages.
• Admissions: Support applications and assist with student enrolments.
• Customer Service: Offer exceptional service via phone, email, and web chat.
• Information & Enquiries: Provide impartial guidance on courses, fees, finance, and entry criteria.

The ideal candidate will have

• Strong communication skills
• Positive, customer-focused attitude
• The ability to multitask in a fast-paced environment
• Ability to be a team player with attention to detail.

Essential Qualifications

• Hold a Literacy and Numeracy Level 2 qualification (GCSE A‑C / 9‑4) or equivalent.

Apply today and join our dedicated team.

Benefits

• Competitive salary
• 30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas period
• Automatic enrolment into the Local Government Pension Scheme
• Access to our Employee Assistance Programme (EAP)
• Discounts with a wide variety of retailers
• Free onsite car parking.

Application Process

Wiltshire College & University Centre follows Safer Recruitment Guidance outlined by the Department for Education in ‘Keeping Children Safe in Education’. This involves conducting enhanced DBS checks, including checks against the children’s barred list, and other employment verifications, including an online presence review for shortlisted candidates.

We embrace diversity, recognising the valuable perspectives, ideas, knowledge and cultures individuals from different backgrounds bring. Committed to safeguarding, we expect all staff and volunteers to share this commitment.

As a Disability Confident Employer, we pledge to interview all disabled applicants who meet the essential criteria for a job vacancy and assess them based on their abilities.

To submit your application for this exciting Customer Service Advisor – Contact Centre opportunity, please click ‘Apply’ now.

PLEASE NOTE

Your Application Form will be shortlisted against how your skills, qualifications and experience match the Essential and Desirable points on the Person Specification for this role, located at the bottom of this page as a downloadable document.