Customer Services Advisor

DHL Germany; Worksop; On-site; GBP 27,000; Full time

Job summary

A leading logistics company in Worksop is seeking a Customer Service Advisor to manage customer queries effectively. The role requires proven customer service experience, excellent communication skills, and IT proficiency, particularly in Microsoft Office and SAP. Joining this dedicated team means being part of a globally-renowned company with a commitment to supporting workforce inclusivity. Benefits include a robust pension plan, medical consultations, and various retail discounts.

Benefits

Generous pension scheme with employer contribution

Free confidential 24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and mortgage advice

Qualifications

• Customer service experience is essential, preferably in Supply Chain or Logistics.
• Strong communication skills - both written and verbal are required.
• Experience with Microsoft Office and familiarity with Warehouse Management Systems such as SAP is desirable.

Responsibilities

• Investigate and solve customer queries via phone and email.
• Process, release, and monitor customer orders across systems.
• Communicate effectively with internal and external stakeholders.

Skills

Customer service experience

Great communication skills

Excellent IT skills

Tools

Microsoft Office

Warehouse Management Systems (SAP)

Job description

Pay Rate: £26,500.00
Grade: RCS O
Contract Type: Permanent (Full-Time)
Shift patterns: 37.5 hours per week, Monday - Friday 8 hour shifts between 7am and 5pm (working 1 in 3 Saturday mornings)
Location: Worksop - S80 3EG (Onsite)

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a Customer Service Advisor to resolve customer queries through effective communication to meet deadlines.

✅ A TYPICAL DAY MAY INVOLVE

• Investigating and solving customer queries within a timely manner - both over the phone and through email
• Processing, releasing and monitoring customer orders across various systems
• Communicating with internal and external stakeholders

✅ THIS ROLE WOULD SUIT PEOPLE WHO

• Customer service experience is essential, within a Supply Chain or Logistics background would be advantageous
• Great communication skills - both written and verbal
• Excellent IT skills - experience of Microsoft Office and Warehouse Management Systems (SAP experience is desirable)

✅ WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅ WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅ BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

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