Customer Services Advisor

Halfords; Romford; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Store discount 25% off most products

Employee discount up to 50% off garage

Health Cash Plan

Cycle to Work

Uniform

Sharesave scheme

Wagestream access

Life Assurance

Job summary

Halfords in Romford is seeking people who love motoring and cycling and can deliver outstanding customer service in-store and in the car park. You’ll fit car parts and assist with cycle repairs, with training to develop the skills you need for market‑leading service.

You’ll work on a range of fittings, including car parts, technology fitting, cycle building and servicing, and you’ll need a flexible weekend rota. Retail experience helps, but we’ll train you to grow within the Group.

Qualifications

• Experience delivering great customer service in retail.
• Proactive in helping customers and understanding needs.
• Availability to work on a rota, including weekends.

Responsibilities

• Deliver market-leading standards of service in-store and in the car park.
• Assist with fitting car parts and cycle repairs, with training provided.
• Work across car parts fitting, technology fitting, cycle building and cycle servicing.
• Develop practical problem-solving skills while working quickly and efficiently.

Skills

Customer service

Retail experience

Proactive

Problem solving

Job description

• Age 21+ £14.01 per hour


• Under 21 £12.15 per hour

Love all things motoring and cycling? Great with customers?

Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all

You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.

We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

To Be Successful In This Role You Will Need

• Experience of delivering great customer service, ideally in a retail sales environment


• A proactive approach to helping customers and understanding their needs


• Problem solving skills


• Availability to work on a rota basis, including weekends

Ideally, You’ll Also Have The Following

• Some knowledge and skills in car parts fitting and cycle repair


• Some experience of working towards and achieving sales targets

Benefits

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

• Store discount, with 25% off most products across Halfords and Tredz


• Employee discount, with up to 50% off your garage bills at Halfords Autocentre


• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies


• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more


• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week


• Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced


• Life Assurance


• Uniform


• Option to join our Sharesave scheme: save to purchase shares at a 20% discount


• Cycle to Work scheme


• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future


• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.