Customer Services Advisor

Monmouthshire Housing Association Limited; Pontypool; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A local housing organization in Pontypool is seeking a friendly and proactive Customer Service Advisor. You will serve as the first contact for tenants, providing essential support and resolving queries. The ideal candidate will have excellent communication skills and experience in a dynamic customer service setting. This role offers hybrid working, with 14.8 hours per week.

Qualifications

• Experience in a fast-paced, multi-platform customer service environment.
• Ability to work independently and as part of a team.

Responsibilities

• Be the first point of contact for tenants.
• Provide support and resolve queries.
• Make a real difference in people's lives.

Skills

Excellent communication skills

Problem-solving skills

Positive attitude

Proactive approach

Job description

Job Overview

We are looking for a friendly, proactive and professional Customer Service Advisor to join our busy team on the front line.

Key Responsibilities

You will be the first point of contact for our tenants, providing support, resolving queries and making a real difference in people's lives every day.

Qualifications & Experience

You will have excellent communication and problem-solving skills, a positive and proactive attitude, and experience in a fast-paced, multi-platform customer service environment.

If you are ready to be part of a team that is committed to consistent excellence in service, we would love to hear from you!

Details

• Base: Hybrid working - Office and Home
• Hours: 14.8 per week (2 days incl Friday)
• Closing date: 23rd November 2025
• Shortlisting date: 24th November 2025
• Interview date: 27th November 2025

Please note CVs are not accepted.

All of our positions are open to flexible working subject to application through our Flexible Working Policy.

We reserve the right to close this vacancy at any time and we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.