Customer Services Advisor

HM Revenue and Customs; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A government agency in the United Kingdom is seeking a Customer Service Advisor to deliver exceptional support to customers via phone, email, and web chat. The role involves helping customers with tax-related inquiries and ensuring payments are timely. Successful candidates will possess excellent communication skills and a strong passion for assisting others. Training and development opportunities are provided for career advancement.

Benefits

Structured training

Development opportunities

Supportive, inclusive culture

Work-life balance

Responsibilities

• Speak to customers on the phone, helping them with their questions or issues.
• Help customers to pay the correct amount of tax at the right time.
• Take payments by phone and via our online services.
• Create customer records and keep them up to date.
• Use webchat and email to support our customers online.

Skills

Brilliant communication skills

Can-do attitude

Passion for helping people

Job description

Job description

Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.

HMRC is seeking a dedicated Customer Service Advisor to join our team.

You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat.

Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conversations and provide clear, quick information.

We’ll invest in you by providing structured training, development opportunities and a clear path for advancement.

We are proud of our supportive, inclusive culture here at HMRC, with an emphasis on work-life balance.

The work we do is meaningful, from supporting public services to ensuring the timely payment of benefits. We impact society positively; and by joining us, you’ll contribute to a greater cause.

Role Overview

As a Customer Service Advisor at HMRC, you will be the frontline support for our customers, providing essential advice and assistance, predominantly over the phone.

Responsibilities

• Speaking to customers on the phone, helping them with their questions or issues.
• Helping customers to pay the correct amount of tax at the right time.
• Taking payments by phone and via our online services.
• Creating customer records and keeping them up to date.
• Using webchat and email to support our customers online.

See our full job advert for more information, links and videos on the role.