Customer Services Advisor

Halfords; Northampton; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

25% staff discount

Garage discount up to 50%

Cycle2Work scheme

Health Cash Plan

Sharesave participation

Job summary

Halfords is seeking a customer-focused team member to provide car parts fitting, cycle building and servicing both in-store and in the car park. You’ll engage with customers, learn via training, and drive high standards of service across our motoring and cycling products and services.

You’ll be joining a busy retail environment with weekend rotas and opportunities to develop practical skills for car parts fitting and cycle repair, supported by Halfords’ extensive training and career progression

Qualifications

• Experience delivering great customer service in a retail sales environment.
• Proactive in understanding customer needs and tailoring approach.
• Strong problem solving and teamwork skills.

Responsibilities

• Deliver fitting services including car parts fitting, technology fitting, cycle building and cycle servicing.
• Work with customers' vehicles in the car park and bikes in-store to wow customers.
• Develop practical problem-solving skills and work quickly and efficiently.

Skills

Customer service

Sales focus

Proactive approach

Problem solving

Job description

• Age 21+ £12.91 per hour
• Under 21 £11.05 per hour

Love all things motoring and cycling? Great with customers?

Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all

You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.

We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

Benefits

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:

• 25% off most of our products in Halfords Retail stores and online
• Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• At least 25% colleague discount at Tredz
• Life Assurance
• Uniform
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle2Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

To Be Successful In This Role You Will Need

• Experience of delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Problem solving skills
• Availability to work on a rota basis, including weekends

Ideally, You’ll Also Have The Following

• Some knowledge and skills in car parts fitting and cycle repair
• Some experience of working towards and achieving sales targets

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.