Customer Services Advisor

CBSbutler Holdings Limited trading as CBSbutler; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A financial services organization is seeking Customer Service Representatives to join their Pension Administration Team in Liverpool. This fully onsite role involves supporting clients with inbound telephony-based customer inquiries. Ideal candidates will have prior call centre experience, excellent customer service skills, and strong communication abilities. Training will be provided, and positions are offered on a 2-month contract starting 1st December.

Qualifications

• Previous call centre experience is essential.
• Ability to communicate effectively over the phone.
• Excellent attendance and time-keeping required.

Responsibilities

• Handle inbound calls regarding pension schemes.
• Provide exceptional customer service.
• Be the first point of contact for callers.

Skills

Customer service skills

Communication skills

Attention to detail

Call handling experience

Job description

Our client, a large financial services organisation is seeking a team of Customer Service Representatives to join their collaborative telephony based Pension Administration Team to support their client with telephony based customer support services. This role is based in Liverpool City Centre.

Office Hours: 08:30 - 17:30 Monday to Friday. 37.5 hrs a week.

Location: Central Liverpool

Office working: Fully onsite

Start date: 1st December

Contract duration: 2 months

Responsibilities include:

This is a telephony based role dealing with inbound calls. You will be the first point of contact for callers, discussing everything from joining the pension scheme to retirement and beyond.

Full training will be provided, so you'll be able to handle every call confidently and provide exceptional customer service.

About you:

• You will be comfortable being on the phone.
• You will have great customer service and communication skills and good attention to detail.
• Excellent attendance and time-keeping is required for this role.
• Previous call centre experience is needed to succeed in this role.

Apply today:

If you would like an opportunity to join a highly engaged and dynamic organisation, which is passionate about delivering excellent customer service, we would love to hear from you.

Note this role is subject to background screening; all applicants will be required to be screened prior to start.