Customer Services Advisor

HM Revenue and Customs; Liverpool; On-site; GBP 22,000 - 30,000; Full time

Job summary

A government agency in the UK is looking for a dedicated Customer Service Advisor to join their team in Liverpool. This role involves being the first point of contact for customers, providing assistance over the phone, email, or web chat. Applicants should have strong communication skills, a can-do attitude, and a passion for helping people. The position offers structured training and development opportunities. Join the team and make a positive impact on society.

Benefits

Structured training

Development opportunities

Supportive culture

Qualifications

• Strong communication skills to provide an excellent customer experience.
• Ability to navigate various conversations with customers.
• Willingness to learn and adapt through structured training.

Responsibilities

• Speak to customers on the phone, assisting with their inquiries.
• Help customers pay their taxes correctly and on time.
• Take payments via phone and online services.
• Create and maintain customer records.
• Use webchat and email to support customers.

Skills

Brilliant communications skills

Can-do attitude

Passion for helping people

Job description

Job description

Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.

HMRC is seeking a dedicated Customer Service Advisor to join our team.

You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat.

Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conversations and provide clear, quick information.

We’ll invest in you by providing structured training, development opportunities and a clear path for advancement.

We are proud of our supportive, inclusive culture here at HMRC, with an emphasis on work-life balance.

The work we do is meaningful, from supporting public services to ensuring the timely payment of benefits. We impact society positively; and by joining us, you’ll contribute to a greater cause.

Role Overview

As a Customer Service Advisor at HMRC, you will be the frontline support for our customers, providing essential advice and assistance, predominantly over the phone.

Responsibilities

• Speaking to customers on the phone, helping them with their questions or issues.
• Helping customers to pay the correct amount of tax at the right time.
• Taking payments by phone and via our online services.
• Creating customer records and keeping them up to date.
• Using webchat and email to support our customers online.

See our full job advert for more information, links and videos on the role.