Customer Services Advisor

Scottish Federation of Housing Associations; City of Edinburgh; On-site; GBP 23,896 - 29,207; Full time

Benefits offered by this job

Employee Assistance Program

Employee Discounts

Annual Leave Buy & Sell Scheme

Contributory pension scheme

Cycle to Work Scheme

Job summary

A leading housing association in Edinburgh is looking for a Customer Service Advisor (CSA) on a 6-month contract. Responsibilities include providing administrative support to various teams and delivering exceptional front-line customer service. Flexibility in work hours and hybrid working arrangements are offered. The ideal candidate will have strong multitasking skills and attention to detail. A competitive salary and generous leave benefits are included, along with an employee assistance program and discounts.

Qualifications

• Excellent attention to detail required for customer inquiries.
• Ability to multitask effectively in a busy environment.
• Flexibility to adapt to changing priorities.

Responsibilities

• Provide administrative support to Housing and Neighbourhood Services.
• Act as the first point of contact for customer housing queries.
• Ensure customers are clear on timelines and next steps.

Skills

Attention to detail

Multitasking

Customer service

Flexibility

Job description

Overview

Contract: Temporary for 6 months
Work Location: Hybrid, Edinburgh-based
Hours: 35 hours per week (in effect from 01/04/26)
Salary: £26,552.07 (pay award pending)

Job Type

Full Time

At Ark, full-time roles across our Development, Customer Services, Housing and Neighbourhood Services and Asset teams are based on a 35-hour working week, worked over five days, with no loss of pay compared to our previous 37-hour week. This is not a trial or a benefit to be earned, but a deliberate choice about how we work.

We have a fantastic opportunity for a Customer Service Advisor (CSA) to join Ark on a 6-month contract. The purpose of this post is to provide administration support to the Housing and Neighbourhood Services and Asset Management Teams and to deliver exceptional front line customer service across Ark’s business.

Join Ark's dynamic team as a CSA, where you'll play a pivotal role in both the Housing and Neighbourhood Services and Asset Management Teams. This diverse position requires meticulous attention to detail, excellent multitasking abilities, and the flexibility to adapt to changing priorities. As a key member of our customer-focused teams, you'll provide administrative support to ensure exceptional service delivery across all aspects of Ark's operations.

Amongst other responsibilities listed in the full job outline, the CSA's act as a first point of contact for customers in relation to all housing and property queries, managing customer expectations and ensuring that customers are clear on timescales and next steps, following the principle of right first time. Provide business administration support across Housing and Customer Services and Asset Management.

The CSA reports directly to the Customer Services Officer.

Why Ark?

Hybrid Working: Enjoy the flexibility of splitting your work week between working from home and our Main Office in Edinburgh.

Flexible Working Times: Not a 9am - 5pm person. Arks allows you to flex your start & finish time in agreement with your line manager.

Employee Assistance Program: Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through the EAP App.

Employee Discounts: Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.

Annual Leave Buy & Sell Scheme: Employees have the option to sell or buy additional annual leave, up to a maximum of 5 days (or 1 working week for part-time staff) per year.

In return for your valuable contribution, Ark will also offer you:

• • A generous annual leave allowance, with additional leave awarded as your service grows
• • 4% Contributory pension scheme
• • Cycle to Work Scheme

As with all of our head office roles, we exist to support Ark’s mission. Ark is a major provider of Care and Support to people with long term and enduring conditions including learning disability, mental health issues, dementia and autism. As a Housing Association, we provide a range of accommodation much of which has been designed or adapted to meet the needs of people with disabilities.

Our aim is to create the best possible customer outcomes through our highly skilled people, the provision of high quality affordable homes and excellent care.

Notes

Please apply using the online application form. If you have any questions or require a paper application form please contact the Recruitment Team on 0131 447 9027 or at [e-mail] .

Applications close at 12 noon on Monday 16th February 2026

Interview will be held in person at Arks Main Office in Edinburgh.