Customer Services Advisor

ACCENT housing; Bradford; Hybrid; GBP 25,000; Part time

Job summary

A leading housing organization in Bradford is seeking a part-time Customer Services Advisor. You will assist customers with housing-related queries, providing empathetic support. Ideal candidates will have experience in customer service, strong problem-solving abilities, and good communication skills. This role offers a salary of £24,726 per annum pro rata and a hybrid working model.

Benefits

Work-life balance

Training and support

28 days of holiday plus bank holidays

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Ability to navigate difficult conversations with empathy.
• Good grasp of numeracy and literacy.

Responsibilities

• Support customers with housing-related matters.
• Resolve queries efficiently and empathetically.
• Handle high volumes of calls and emails.

Skills

Confident communicator

Strong problem-solving skills

Experience in customer service

Attention to detail

Resilience

Tools

Microsoft Office

CRM systems

Job description

Customer Services Advisor

A place to make a difference

Salary: 24726 per annum pro rata (13.59 per hour)

Location: Bradford Hybrid

Permanent part time 26 hours per week between 8am and 6pm Monday - Friday. (The first 4 weeks will be 35 hours Monday - Friday 9am to 5pm for training purposes).

With over 21000 homes across the country we were responsible for supporting thousands of customers and their families.

We are proud to build positive long‑lasting relationships that go beyond the work we do. We improve lives and create vibrant communities where people of all backgrounds can thrive.

If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities there is a place for you at Accent.

About the role

As a Customer Service Advisor you’ll play a key role in helping our customers with a variety of housing‑related matters from rent queries to more complex issues like anti‑social behaviour. We understand that when people have problems related to their home it can be a stressful time. That’s where you come in offering professional, empathetic and resilient support to ensure customers feel heard and supported.

Whats in it for you

• Work‑life balance: We operate Monday to Friday 8am‑6pm so your weekends and evenings are free to enjoy time with friends, family or hobbies.
• Real Impact: You’ll have the satisfaction of knowing you’ve helped resolve important issues and made a real difference to someone’s home and well‑being.
• Training and Support: We’ll equip you with all the knowledge and tools you need to handle queries efficiently. For more complex cases you’ll work closely with our internal teams to deliver the best solution.
• Team Collaboration: While you’ll often resolve issues independently you’ll also be part of a supportive collaborative team focused on delivering top‑notch service.

If you’re looking for a job that offers more than just taking calls apply now and be part of a team that helps create a positive impact on our customers’ lives and their homes!

To view / download the Customer Service Advisor job description please click here.

Salary

The Customer Service Advisor spot salary is 24726 per annum pro rata (13.59 per hour) for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.

About you

We’re looking for confident communicators with a talent for delivering clear accurate information – both over the phone and in writing. You’ll bring experience of delivering excellent customer service in a fast‑paced contact centre environment and thrive under pressure handling high volumes of calls and emails without compromising on quality.

Strong problem‑solving skills are a must as is the ability to navigate difficult conversations with empathy and professionalism. You’ll need a keen eye for detail especially when logging information in CRM systems and be comfortable using Microsoft Office and other digital tools.

A good grasp of numeracy and literacy will help you explain housing policies and services clearly. Above all we value resilience, a calm approach under pressure and a genuine commitment to excellent customer service – even when things get tough.

Customer Service Advisor Interview Process

We want your candidate experience to reflect who we are – a place to grow, a place to thrive, a place to be you.

Stage 1 : A Place to Connect

A call with the hiring manager. You’ll learn more about the role and team and will get to know you, your experience, goals and what you bring.

Planned date: 13th and 15th October via Teams.

Stage 2 : A Place to Show Your Strengths

A role‑related assessment and behavioural and scenario‑based interview focused on how you apply your knowledge to real‑life situations. You’ll be asked to complete a Customer Service Questionnaire in advance.

Planned date: 20th October at our Bradford office.

We aim to make the process clear, supportive and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here you’ll have the opportunity to learn new skills thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day to celebrate your birthday and the option to purchase more – access to an online GP gym discounts and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role please email :

Please note candidates must have current eligibility to live and work in the UK. Accent does not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Required Experience: Unclear Seniority

Key Skills

Channel Marketing, Accounting Tally, CSS, Corporate Risk Management, Hibernate, Brokerage

Employment Type: Part‑Time

Experience: years

Vacancy: 1