Customer Services Adviser

Mcgregor Recruitment.; Cheadle; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-established recruitment agency in Cheadle is looking for a Customer Services Adviser to join their team in the beauty industry. Candidates should have experience in logistics systems and be comfortable in a fast-paced environment. Responsibilities include managing accounts, resolving complaints, and utilizing CRM systems. This role offers fantastic benefits like 21 days holidays and product discounts, fostering a dynamic and exciting work atmosphere.

Benefits

21 days holidays

Product discount

Free parking

Qualifications

• Experience with logistics systems is essential.
• Capable of working in a fast-paced environment.
• Skilled in managing projects to improve productivity.

Responsibilities

• Identify trends and report information to management.
• Manage key accounts and resolve issues quickly.
• Daily use of CRM systems for order processing.
• Assist with escalated complaints and issues.
• Handle inbound calls and resolve client complaints.

Skills

Experience of Logistics systems and processes

Ability to operate in a fast moving environment

Ability to manage various projects

Commitment and enthusiasm

Job description

CUSTOMER SERVICES ADVISER

Hours of work: 8am-4.30pm Monday to Thursday, finish 2.30pm on Friday

This is a fantastic opportunity to join a well-established business that operates on an International basis. You will be working in the Beauty industry within state of the art offices! Due to continued growth they are recruiting for a confident and professional Customer Services Adviser.

Qualifications & Requirements

• Experience of Logistics systems and processes
• Ability to operate in a fast moving environment
• Ability to manage various projects and implement new systems and business processes to improve efficiency and productivity
• Committed and enthusiastic at all times!

Responsibilities

• Identify trends and report statistical information back to Management meetings
• Manage key accounts and deal with any issues and ensure they are resolved immediately
• Daily use of CRM systems and processing orders to set timescales.
• Assist with all escalated complaints and issues
• Dealing with all inbound calls from clients and handle any complaints or issues

The suitable candidate for the Customer Services Adviser will enjoy working in a dynamic and exciting working environment and of course be passionate about Customer Services!! Also would be great if you have worked within FMCG and have Export experience.

Benefits

Excellent benefits including: 21 days holidays, Product discount, Free parking, etc.