Customer Services Administrator

Aj Bell; Salford; Hybrid; GBP 26,000; Full time

Job summary

A leading financial services company in Salford is seeking a motivated individual for a customer service role. Responsibilities include processing customer requests, resolving queries, and maintaining records. Candidates should have strong numerical and communication skills, with educational requirements including minimum GCSEs. Attractive benefits package includes a starting salary of £25,400 and various employee perks such as health plans and hybrid working options.

Benefits

Starting salary of £25,400

25 days holiday increasing to 31

Pension schemes with matched contributions

Discretionary bonus scheme

Health Cash Plan

Free on-site gym

Employee Assistance Programme

Personal development programs

Qualifications

• Strong communication skills are necessary to handle customer queries effectively.
• Experience or interest in financial services is desirable.
• Must have a good numerical ability to process financial transactions.

Responsibilities

• Processing customer requests and handling financial transactions.
• Resolving customer queries via phone and email.
• Maintaining accurate database records.

Skills

Excellent numerical ability

Strong communication skills (written and verbal)

Competent IT skills (Excel)

Ability to work under pressure

Education

Minimum of 5 GCSEs grades 9-4 (A-C) including Maths and English

Job description

Responsibilities

Processing customer requests, handling financial transactions, producing letters and emails, working efficiently with internal systems, maintaining accurate database records, and resolving customer queries via phone and email.

Qualifications

• Minimum of 5 GCSEs grades 9‑4 (A‑C) or equivalent including Maths and English.
• Excellent numerical ability.
• Strong communication skills, both written and verbal.
• Competent IT skills, including experience working with Excel.
• Ability to work to deadlines and under pressure, at times unsupervised.
• Experience of financial services, or a keen interest in it, is desirable.

Benefits

• Starting salary of £25,400 (depending on financial services experience).
• Starting holiday entitlement of 25 days, increasing up to 31 days with length of service and a holiday buy and sell scheme.
• A choice of pension schemes with matched contributions up to 6%.
• Discretionary bonus scheme, annual free share awards scheme, Buy As You Earn (BAYE) Scheme.
• Health Cash Plan, discounted private healthcare and dental plan.
• Free on‑site gym and wide range of free classes.
• Employee Assistance Programme.
• Bike loan scheme, sick pay+ pledge.
• Enhanced maternity, paternity, and shared parental leave.
• Discounted nursery fees at Kids Planet on Exchange Quay.
• Loans for travel season tickets, death in service scheme, paid time off for volunteer work.
• Charitable giving opportunities through salary sacrifice.
• Calendar of social events, including monthly payday drinks, annual Christmas party, summer party.
• Parking at Exchange Quay (subject to availability).
• Personal development programmes, ongoing technical training, professional qualification support, talent development programmes.
• Peer recognition scheme with rewards including restaurant and shopping vouchers or time off.
• Monthly leadership breakfasts and lunches.
• Casual dress code, access to benefits from sponsorship deals.

Hybrid Working

Three to four days per week in the office; first three months full‑time in the office.

Equal Employment Opportunity

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole selves to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status or any other characteristics protected by the Equality Act 2010. All hiring decisions are based on qualifications, merit and business need.