Customer Services

Major Industrial; Telford; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading company in the industrial sector based in Telford is seeking a Customer Service Administrator. This role involves taking orders, managing customer queries via phone and email, and providing support to the sales team. Ideal candidates will have good customer service and organizational skills, along with experience in administration. The position offers a salary of £26k, Monday to Friday hours, and a range of benefits including annual leave and a company pension.

Benefits

20 days annual leave

Company Pension

Qualifications

• Previous experience in an office administrator or similar role.
• Excellent telephony customer service and administration experience.
• Confident, outgoing, and reliable.

Responsibilities

• Dealing with queries and complaints via telephone and email.
• Providing administrative support to the Sales Team.
• Sales and purchase order processing.
• Raising claims for damaged or faulty goods.

Skills

Customer service skills

Telphony skills

Organisational skills

MS Office knowledge

Initiative

Job description

Customer Service Administrator

My Telford based is currently recruiting for a Customer Service Administrator.

The Customer Service Administrator will be working in a small team taking orders over the phone and via email, reporting to the Office Manager.

The ideal candidate will have excellent telephony Customer Service skills and administration experience.

Salary - £26k

Hours of work Monday - Friday 9am-5pm

20 days annual leave + bank holidays

Company Pension

Responsibilities

• Dealing with queries and complaints from consumers via telephone and email.
• To provide administrative and customer support to the Sales Team
• Sales and purchase order processing.
• Raising claims with factories for damaged / faulty goods.
• Any other tasks delegated by the Office Manager.

Skills and Experience

• Previous experience as an office administrator, office assistant or similar role.
• Good customer service skills.
• Able to work on own initiative without instruction.
• Knowledge of MS Office.
• Confident and outgoing.
• Excellent organisational skills.
• Good telephone manner.
• Reliable and committed.
• Ideally worked within a logistics role.

We will carefully consider your application and advise you if we're able to progress with your application within 3 working days. If you do not hear from us within this time, your details won't be retained. If you're not successful on this occasion please continue to apply to future roles we advertise.

Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment or contract you will find our staff professional and courteous and our interview process straight forward. We are located in thriving Telford, and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment.

INDFE