Customer Services

HR GO Recruitment; Stroud Green; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in the aviation sector is seeking a committed Customer Service Representative to deliver exceptional support and foster strong relationships. This permanent role involves working directly with customers for inquiries, managing sales collaborations, and handling complaints while ensuring adherence to service standards. The ideal candidate possesses significant customer service experience, strong organizational skills, and is proficient with relevant technology.

Benefits

Supportive work environment

Opportunities for cross-department collaboration

Growth and development initiatives

Qualifications

• Significant experience in a customer service role, ideally with supplier management.
• Strong organisational skills and keen attention to detail.
• Proficiency with ERP/WMS/CRM platforms.

Responsibilities

• Serve as the Single Point of Contact for customers, providing updates.
• Directly interact with customers to address inquiries and needs.
• Collaborate with the Senior Commercial Officer on sales targets.

Skills

Customer service experience

Organisational skills

Interpersonal skills

Attention to detail

Proficiency with ERP/WMS/CRM

Job description

Customer Service Representative - Are you enthusiastic about delivering exceptional customer service and building strong relationships? We are seeking a committed Customer Support Representative (CSR) for a varied and interesting role in this aviation parts repair organisation.

Key Responsibilities

• Customer and Supplier Support: Serve as the Single Point of Contact (SPOC) for our customers, fostering open communication and providing timely updates on orders and repairs.
• Customer Engagement: Directly interact with customers to address inquiries, deliver work order statuses, and fulfil their needs while adhering to established service standards.
• Sales Collaboration: Partner with the Senior Commercial Officer to achieve departmental sales targets, identify new business opportunities, and maximise sales potential.
• CRM Management: Develop and sustain strong customer relationships, monitor open orders, and maintain accurate records of customer interactions.
• Complaint Handling: Address customer complaints, report quality issues, and offer feedback regarding non-conformance reports.
• Contract and Invoice Assistance: Provide support with contract queries, resolve invoicing issues, and ensure effective credit control processes.
• Task Management: Complete all assigned responsibilities promptly and accurately, ensuring compliance with customer and departmental deadlines.
• When necessary, you may also assist the Procurement Team by:
  • Ordering aircraft parts and materials in accordance with operational procedures.
  • Managing the workflow through our systems to guarantee timely deliveries.
  • Handling supplier complaints and nurturing positive supplier relationships.

Qualifications

• Significant experience in a customer service role, ideally with a background in supplier management.
• Strong organisational skills and keen attention to detail.
• Proficiency with ERP/WMS/CRM platforms, leveraging technology for process enhancements.
• Ability to analyse data, comprehend industry trends, and lead strategic initiatives.
• Excellent interpersonal and communication skills.

Our Ideal Candidate

You are a conscientious, confident, and tech-savvy individual with a sharp eye for detail. You excel in collaborative environments and have a strong desire to foster a positive workplace culture where mistakes are viewed as opportunities for learning. Your problem-solving approach is proactive, and you take ownership of your responsibilities while maintaining transparency and integrity in all interactions.

What We Offer

• A supportive work environment that promotes growth and development.
• Opportunities for cross-department collaboration and continuous improvement initiatives.
• An opportunity to be part of a company that values its team members and champions positive change.

This is a permanent job with a starting salary dependant on experience. You must have current UK right to work to be considered.

HRGO are a recruitment agency supporting UK businesses. We aim to respond to all applications.