Customer Services

Travail Employment Group; Doncaster; On-site; GBP 26,000; Full time

Job summary

A prominent employment agency in Doncaster is seeking a Customer Services Advisor to enhance service delivery in their logistics and commercial functions. The role requires a proactive individual with customer service and sales experience, strong communication skills, and proficiency in MS Office. Benefits include a salary of £26k per annum, 25 days of holidays, pension contributions, and a supportive work environment.

Benefits

25 days holidays plus bank holidays

Pension contribution of 7%

Employee assistance program

Free parking

Good access via bus and train

Expanding business with excellent opportunities

Qualifications

• Good standard of formal education.
• Experience in customer service and sales office environments.
• Strong ability to prioritise workload and respond promptly.
• Proactive, with the ability to use initiative to resolve issues.
• Able to build strong commercial relationships across various organisations and levels.
• Commercially aware, financially literate, and business-focused.
• Excellent written and verbal communication skills.
• Proficient IT skills, particularly in MS Office (Excel and Word).

Responsibilities

• Acting as the first point of contact for customer enquiries via telephone and email.
• Managing the customer account database, including data entry, analysis and KPI reporting.
• Providing administrative support to the Commercial and Logistics teams.
• Handling customer complaints and following up on service issues.
• Participating in an out-of-hours support rota (paid in addition to basic salary).
• Managing and directing sales enquiries to relevant team members.
• Completing and maintaining supplier compliance questionnaires.
• Building and maintaining strong internal and external customer relationships.
• Providing sales support to the ReFood sales team.

Skills

Customer service experience

Sales office experience

Excellent written and verbal communication skills

Proficient IT skills in MS Office

Ability to prioritise workload

Proactive problem-solving

Building commercial relationships

Financial literacy and business focus

Education

Good standard of formal education

Tools

MS Office (Excel and Word)

Job description

Customer Services Advisor

£26k – Doncaster DN5

40 hours per week 8.30am-5pm Mon-Fri

Based in Doncaster and part of a close-knit team, the Customer Services Advisor provides essential support to ensure the smooth operation of service delivery, commercial, and logistics functions.

Customer Services Advisor duties include:

• Acting as the first point of contact for customer enquiries via telephone and email
• Managing the customer account database, including data entry, analysis and KPI reporting
• Providing administrative support to the Commercial and Logistics teams
• Handling customer complaints and following up on service issues
• Participating in an out-of-hours support rota (paid in addition to basic salary)
• Managing and directing sales enquiries to relevant team members
• Completing and maintaining supplier compliance questionnaires
• Building and maintaining strong internal and external customer relationships
• Providing sales support to the ReFood sales team

To apply for the Customer Services Advisor position, you will need:

• Good standard of formal education
• Experience in customer service and sales office environments
• Strong ability to prioritise workload and respond promptly
• Proactive, with the ability to use initiative to resolve issues
• Able to build strong commercial relationships across various organisations and levels
• Commercially aware, financially literate, and business-focused
• Excellent written and verbal communication skills
• Proficient IT skills, particularly in MS Office (Excel and Word)

Customer Services Advisor benefits including a salary of £26k p/a as well as:

• Hours: 40 hours per week 8.30am-5pm Mon–Fri
• Holidays: 25 days plus bank holidays
• Pension: The Company will make contributions of 7% of earnings into the scheme. In addition, for every 1% the employee contributes the Company will contribute a further 0.5% up to a maximum Company contribution of 10%
• Extras: Employee assistance program, free parking, good access via bus and train
• Environment: Very busy manufacturing / processing
• Future: Expanding business, excellent opportunities