Customer Service Works Planner (Salary £26695.50 - £27885.00 per annum, 37.5 hours per week)

Bournemouth Churches Housing Association; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A charitable housing association in Bournemouth is looking for a Customer focused Works Planner to support its repairs team. The role involves diagnosing customer repair issues, scheduling work, and providing administrative support to ensure quality service delivery. Candidates should be adaptable, have strong organisational and communication skills, and be able to manage competing demands in a busy environment. Agile working options are available.

Qualifications

• Flexibility and adaptability are essential.
• Strong organisational abilities with attention to detail.
• Great people skills for dealing with customer enquiries.

Responsibilities

• Schedule work for trade operatives efficiently.
• Take customer calls and diagnose repair issues.
• Provide administrative support for property maintenance.

Skills

Organisational skills

Communication skills

Customer service skills

Job description

BCHA are a charitable housing association supporting individuals and families across the South West and South of England. We are a major provider of a diverse range of housing, support and learning services for socially excluded people.

We believe our customers have the right to live in a safe home, maintained by our BCHA Repairs Department. It is essential that all repairs issues are resolved quickly and to the highest standard. Our aim is to deliver a “quality repair, right first time” service to our customers and maintain their home.

We are recruiting for a Customer focused Works Planner to join our small repairs team based at our office in Bournemouth. The team provides an efficient, knowledgeable and professional administrative support for all matters relating to property maintenance and general repairs.

This job gives you the opportunity to :

• have a broad and varied job role where you can make a difference;
• use your administrative and communication skills;
• work in a friendly and supportive environment;
• play a key role as part of the team to ensure we deliver a quality service
• take customer calls and ask detailed diagnostic questions to correctly understand what work is required.
• schedule work for trade operatives, ensuring diaries are planned at least two weeks ahead to obtain maximum efficiency

Come and join us. Please send us your application and if you meet the requirements of the role we will be able to offer you a job interview as soon as we can arrange (within the next few days).

BCHA Safer Recruitment : Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Agile working is an option with this role.

Apply today for an immediate interview.

• Be flexible, adaptable and a quick learner
• Have good organisational skills and attention to detail
• Have great people skills and able to deal with customer enquiries
• Be a great team player, flexible and adaptable
• Able to deal with competing demands in a busy environment
• Resilient, empathic and non-judgemental
• Be self-motivated, proactive and have a can do attitude