Customer Service Transformation Lead | Flexible Start Times

Michael Page (UK); Bromley; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Transformation Lead in Bromley. The role involves developing strategic plans for service transformation, leading initiatives, and ensuring efficient operational changes. Candidates should have proven experience in service transformation, a strong understanding of implementing technological changes, and the ability to engage stakeholders effectively. The position offers a competitive salary, discretionary bonus, and flexible working arrangements, with additional annual leave options.

Benefits

Competitive Salary

Discretionary Annual Bonus

Flexible Start Times

28 days annual holiday

Qualifications

• Proven experience in shaping and delivering service transformation programmes.
• Familiarity with technologies for service efficiency and customer experience.
• Ability to influence and engage stakeholders at all levels.

Responsibilities

• Develop strategic and annual plans for service transformation.
• Define and report on KPIs.
• Lead and execute the delivery of transformation initiatives.

Skills

Service transformation programmes

Stakeholder engagement

Technological implementation

Analytical skills

Communication skills

Project management

Tools

MS Office

Job description

A leading recruitment agency is seeking a Customer Service Transformation Lead in Bromley. The role involves developing strategic plans for service transformation, leading initiatives, and ensuring efficient operational changes. Candidates should have proven experience in service transformation, a strong understanding of implementing technological changes, and the ability to engage stakeholders effectively. The position offers a competitive salary, discretionary bonus, and flexible working arrangements, with additional annual leave options.