Customer Service & Training Specialist

Riada Resourcing; Ballymena; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare technology provider in Northern Ireland is seeking a candidate for a customer support role. The successful individual will deliver training on robot systems, provide exceptional support, and assist with installations. Experience in pharmacy or healthcare is essential, along with strong communication and organisational skills. This role involves occasional travel within the UK and offers the opportunity to play a key role in customer success.

Qualifications

• Experience as a Pharmacist, Pharmacy Technician, Robot Operator or ACT is essential.
• Strong communication and organisational skills are required.
• Project management skills are a plus.

Responsibilities

• Deliver customer training on product range including software and robot systems.
• Provide exceptional customer support and build strong relationships.
• Assist in planning and managing customer installations.
• Test hardware and software to meet operational standards.
• Prepare robot canisters for installations.
• Represent the company at trade shows.
• Identify service improvement opportunities.

Skills

Experience in a pharmacy or healthcare setting

Strong communication skills

Organisational skills

Project management skills

Passion for delivering customer service

Ability to work independently

Attention to detail

Job description

The successful candidate will play a key role in supporting customers, delivering product training and contributing to the ongoing success of a forward-thinking business.Please see employer website for full job details & person specification.

Responsibilities

• Deliver customer training across the full product range, including robot systems, dispensing lockers and eMAR software for care homes.
• Provide exceptional customer support, building strong relationships and ensuring a smooth onboarding journey.
• Assist with the planning and project management of customer installations.
• Test hardware and software to ensure products meet operational standards.
• Prepare robot canisters for customer installations.
• Represent the company at trade shows and events.
• Identify and communicate opportunities for service improvement.
• Travel occasionally within Northern Ireland, the Republic of Ireland and the UK for training and customer visits.

Skills and Qualifications

• Experience in a pharmacy or healthcare setting as a Pharmacist, Pharmacy Technician, Robot Operator or Accuracy Checking Technician (ACT).
• Strong communication, organisational and project management skills.
• Passion for delivering exceptional customer service and providing effective training.
• Ability to work independently with excellent attention to detail and as part of a collaborative team.

Area: Derry or Londonderry
Closing date: 06 Nov 2025

Area: All of Northern Ireland
Closing date: 07 Nov 2025