Customer Service Trainer — Design, Coach & Elevate CX

Hunter Selection; Billericay; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading recruitment consultancy in Billericay is looking for an experienced Customer Service Trainer to join their new call centre team. This role offers a competitive salary of up to £40,000, along with benefits such as 27 days of holiday and substantial pension contributions. You will design and deliver training sessions while mentoring staff to improve their skills and enhance customer engagement in a supportive environment.

Benefits

27 days' holiday

Pension contribution up to 11%

Career development opportunities

Supportive working environment

Qualifications

• Previous experience as a Customer Service Trainer or similar role.
• Ability to coach and mentor staff.
• Experience in assessing training effectiveness.

Responsibilities

• Design and deliver training sessions for customer service teams.
• Create training materials and content.
• Work with managers to develop tailored learning solutions.

Skills

Strong communication skills

Presentation skills

Ability to design training programs

Knowledge of customer service best practices

Comfortable using digital tools

Job description

A leading recruitment consultancy in Billericay is looking for an experienced Customer Service Trainer to join their new call centre team. This role offers a competitive salary of up to £40,000, along with benefits such as 27 days of holiday and substantial pension contributions. You will design and deliver training sessions while mentoring staff to improve their skills and enhance customer engagement in a supportive environment.