Customer Service Trainer

Hunter Selection; Billericay; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading recruitment consultancy in Billericay is looking for an experienced Customer Service Trainer to join their new call centre team. This role offers a competitive salary of up to £40,000, along with benefits such as 27 days of holiday and substantial pension contributions. You will design and deliver training sessions while mentoring staff to improve their skills and enhance customer engagement in a supportive environment.

Benefits

27 days' holiday

Pension contribution up to 11%

Career development opportunities

Supportive working environment

Qualifications

• Previous experience as a Customer Service Trainer or similar role.
• Ability to coach and mentor staff.
• Experience in assessing training effectiveness.

Responsibilities

• Design and deliver training sessions for customer service teams.
• Create training materials and content.
• Work with managers to develop tailored learning solutions.

Skills

Strong communication skills

Presentation skills

Ability to design training programs

Knowledge of customer service best practices

Comfortable using digital tools

Job description

Customer Service Trainer - Billericay - to £40K plus generous package

My client is seeking an experienced Customer Service Trainer to join their team and drive service excellence across the business. The Essex call centre has recently opened, and this is a fantastic opportunity for the right Customer Service Trainer to really make their mark at an early stage in this exciting new venture within a well‑known business. It represents a great chance for someone passionate about developing people and improving customer experience to make a huge impact on the staff in a great working environment.

Key Responsibilities

• Design and deliver engaging training sessions for customer service teams (in‑person and virtual).
• Create training materials, including presentations, guides, and e‑learning content.
• Coach and mentor staff to enhance communication, problem‑solving, and customer engagement skills.
• Assess training effectiveness and implement improvements.
• Work with managers to identify skill gaps and develop tailored learning solutions.

Skills & Experience

• Previous experience as a Customer Service Trainer or similar role.
• Strong communication and presentation skills.
• Ability to design interactive and impactful training programs.
• Knowledge of customer service best practices and KPIs.
• Comfortable using digital tools for training delivery.

What We Offer

• Salary of up to £40,000.
• 27 days' holiday.
• Company pension contribution of up to 11% of basic salary.
• Career development and progression opportunities.
• Supportive and collaborative working environment.
• The chance to make a real impact on customer satisfaction and the team environment.

This is an urgent role, so please apply early to avoid disappointment!

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.