Customer Service Technician in Bath

Energy Jobline ZR; Bath; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading construction service provider is seeking a Customer Service Technician in Bath to effectively address homeowner service requests and perform repairs. The ideal candidate has experience in residential construction and a strong customer-focused attitude. Key benefits include a company van, tools provided, and opportunities for training and growth. Apply now for this exciting opportunity.

Benefits

Company van + tools provided

5% bonus

26 days annual leave + birthday off

Qualifications

• Proven experience in residential construction or home warranty service.
• Ability to work independently and manage time effectively.
• Confident using IT equipment and mobile working devices.

Responsibilities

• Respond to homeowner service requests and warranty items efficiently.
• Document all service activities and communicate updates.
• Conduct follow-up inspections to ensure homeowner satisfaction.

Skills

Residential construction experience

Problem-solving skills

Customer-focused attitude

Strong carpentry skills

Communication skills

Education

Formal trade qualification (City and Guilds, NVQ or equivalent)

Job description

Job Description

Customer Service Technician | Bath | Up to £37,000

About Our Client

We're working with one of the largest HA in the South West, dedicated to crafting exceptional homes and delivering an unparalleled customer experience. Our client we're representing are proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

The Opportunity

They're seeking a Customer Service Technician to join the growing team, operating across Bath, South Bristol, Weston Super Mare and Bridgwater. This hands‑on role is key to maintaining the high standards the homeowners expect. You’ll be responsible for addressing post‑occupancy service requests, performing repairs, and ensuring that each homeowner receives timely, professional, and courteous support.

Key Responsibilities

• Respond to homeowner service requests and warranty items efficiently and professionally.
• Diagnose and complete minor repairs in carpentry, drywall, painting, plumbing, electrical, and other finishing trades.
• Coordinate with trade partners and contractors to resolve issues beyond the scope of in‑house repair.
• Document all service activities and communicate updates with homeowners and internal teams.
• Conduct follow‑up inspections to ensure homeowner satisfaction.
• Represent the client with professionalism and uphold our commitment to excellence.

Qualifications & Skills

• Proven experience in residential construction, home warranty service, or a related field.
• Strong knowledge of general home construction and finishing details.
• Excellent problem‑solving and communication skills.
• Ability to work independently, manage time effectively, and maintain strong attention to detail.
• Customer‑focused attitude with a commitment to quality workmanship.
• Formal trade qualification (City and Guilds, NVQ or equivalent)
• Strong carpentry and plumbing skills with experience across other trades
• Ability to assess situations and make good decisions for customers
• Confident using IT equipment and mobile working devices
• Full UK driving licence

Why Join?

• Company van + tools provided
• 5% bonus
• Opportunities for training, growth, and career development.
• 26 days AL (plus bank holidays) + birthday off

07476 876698

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If this opportunity sounds of interest, reach out!

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