Customer Service Technician

Miller Homes Ltd; Cannock; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading homebuilder in the West Midlands seeks a Customer Services Technician to deliver high-quality service while performing multi-trade remedial tasks. The role covers regions like Cannock and Lichfield. Responsibilities include ensuring health and safety compliance, providing customer updates, and securing satisfaction feedback. Candidates should have relevant experience and multi-skilled abilities in trades such as joinery and plastering. This position offers a competitive salary along with attractive benefits including annual leave and a bonus opportunity.

Benefits

Competitive basic salary

26 days annual leave + public holidays + birthday off

Opportunity to earn 10% bonus

Company pension contribution of 6.5%

Qualifications

• Experience in a similar role, ideally with another housebuilder.
• Multi-skilled with sound knowledge of various tasks.
• Able to form strong professional relationships.

Responsibilities

• Carry out work diligently in line with safety protocols.
• Liaise with Central Office Hub for task updates.
• Ensure smart appearance and proper footwear before entering properties.
• Obtain customer satisfaction notifications post-task completion.

Skills

Joinery

Customer service

General plaster patching

Bricklaying

Painting and decorating

Job description

Customer Services Technician

West Midlands Region, Cannock

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Technician to join our team in the West Midlands region, covering the north of the region. Locations such as Cannock, Lichfield, Brownhills would be idea. The role will see you carry out multi-trade remedial tasks in occupied / unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much-coveted excellent levels of Customer Service we deliver being ‘the face’ of Miller Homes Customer Service in the field.

RESPONSIBILITIES

• Carry out work diligently and safely in line with the company SH&E Management System
• To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks
• Always be of smart appearance and ensuring having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties
• To obtain signed satisfaction / completion notifications from our customers following completion of remedial tasks, where possible.

REQUIREMENTS

• Experience in a similar role, ideally with another housebuilder.
• Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating
• To offer courteous, exemplary and efficient customer service at all times
• Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals

WHAT WE OFFER

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company contribute 6.5% towards pension, plus other benefits