Customer Service Team Member

Welcome Break; Shifnal; Hybrid; GBP 11,000 - 17,000; Part time

Benefits offered by this job

£1 meals on every shift

50% off onsite brands

My Welcome Break discounts

Job summary

Welcome Break is seeking a Customer Service Team Member in Shifnal for immediate start on flexible part‑time hours. You will be the friendly face for customers on the move, helping locate items and keeping seating areas and back‑of‑house spaces clean and welcoming.

You will follow safety standards, maintain hygiene, and support a busy site with a positive, can‑do attitude. Training is provided, with clear progression opportunities into store management.

Qualifications

• Enjoy helping people and delivering friendly, welcoming service.
• Can stay calm, organized and positive when it gets busy.
• Take pride in keeping things clean, safe and running smoothly.
• Happy to learn new skills; full training provided.

Responsibilities

• Welcome customers with a smile and help them quickly and confidently.
• Keep seating areas and back-of-house clean and tidy throughout your shift (including tables, counters, floors and toilets where required)
• Follow food safety, hygiene and health & safety standards, completing checks and cleaning tasks as trained, and escalating customer issues when needed

Skills

Customer service

Calm under pressure

Cleanliness & safety

Team player

Job description

Telford, Shropshire, TF11 8TG, United Kingdom, TF11 8TG

Customer Service and Cleaning Team Member
Welcome Break, Shifnal, Telford, TF11 8TG

Immediate start available | Flexible part-time hours
Earn up to £12.85 per hour, plus £1 meals on every shift

Looking for a role where you can stay busy, meet people, and make someone’s day a little easier?

As a Customer Service Team Member at Welcome Break, you'll be the friendly face our customers see first. Whether you're helping someone find what they need, or keeping the site looking its best, you'll play a big part in delivering a great experience for our customers on the move.

This role could be a great fit if you:

• Enjoy helping people and delivering friendly, welcoming service
• Can keep calm, organised and positive when it gets busy
• Take pride in keeping things clean, safe and running smoothly
• Like working as part of a supportive team and are happy to learn new skills (full training provided)

What you'll do:

• Welcome customers with a smile and help them quickly and confidently
• Keep the customer seating areas and back-of-house clean and tidy throughout your shift (including tables, counters, floors and toilets where required)
• Follow food safety, hygiene and health & safety standards, completing checks and cleaning tasks as trained, and escalating customer issues when needed

What you'll get as a Customer Service Team Member at Welcome Break:

• £1 meals on every shift
• Immediate start available + overtime if you want it
• 50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!
• My Welcome Break discounts – savings at hundreds of retailers
• Incentive schemes to reward great performance
• Clear progression from Supervisor into Store Management
• Apprenticeship programmes where you can learn and earn at the same time
• Holiday allowance that grows with service
• Cycle to Work scheme
• Free onsite parking
• Uniform provided

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.