Customer Service Team Manager

Welcome Break; East Midlands; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

£1 on-shift meals

50% off-site discounts

Free parking

Career development & apprenticeships

Job summary

Welcome Break is hiring a Facilities Team Member to join our team across multiple on-site brands at our UK service sites. The role involves delivering friendly customer service, preparing and serving food and drinks, and supporting daily operations in a fast-paced environment.

You will be part of a world-class team, with flexible full-time or part-time shifts, including seasonal hours to suit you. Competitive pay and benefits, plus development opportunities, await the right candidate.

Qualifications

• Excellent customer service and communication skills.
• Able to adapt to a fast-paced environment.
• Flexible with shifts, including weekends and various brands.

Responsibilities

• Greet customers and take orders with a smile.
• Prepare and serve food and drinks to brand standards.
• Maintain cleanliness and stock levels across sites.

Skills

Customer service

Team player

Communication

Job description

Facilities Team Member

Pay up to £ 12.85 per hour plus £1 on-shift meals, 50% off-site discounts and more

Fantastic benefits & discounts, free parking & great career opportunities

Are you ready to join our world class team at Welcome Break, [BRAND], [LOCATION] ? Look no further! As one of the UK’s leading motorway service operators, we’re always on the hunt for service superstars.

As a team member at Welcome Break, no two days are the same. With many brands under our umbrella, you could be brewing up a storm in Starbucks or Pret, cooking finger lickin’ chicken in KFC, or becoming a stacking superstar in Waitrose – the possibilities are endless! While we may wear different uniforms, we are one big team – we are Welcome Break.

What’s in it for you?

As well as a competitive pay of up to £ 12.85 per hour, you’ll enjoy:

• £1 on-shift meals from any of the food brands on your site, including Starbucks, Subway, Burger King, and many more!
• 50% off any of our food brands in any of our sites for you and your family and friends, when you’re not working.
• Grow with us – explore career opportunities from customer service to management with our development programmes and apprenticeships.

We make work, work for you!

We have full-time and part-time flexible positions available, including seasonal hours or shifts so you can work around school, college or childcare.

What makes a world class team member?

Our team members are the face of Welcome Break. You’ll offer a warm welcome to every customer that walks through our doors, prepare perfect products and deliver an exceptional customer experience for people on the move.

We don’t expect you to know everything. We’ll provide full brand training when you join us.

Who are we?

We are baristas and cooks, managers and leaders. We are friends and colleagues, newbies and veterans. We share the same goals, we are one big team. We are Welcome Break .

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.