Customer Service Team Leader - Remote - 12-18 Month Contract

Mulberry Recruitment; Wokingham; Remote; GBP 32,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Team Leader for a homebased position. The successful candidate will manage a customer service team, train and motivate team members, and ensure high-quality service. Previous experience in managing a phone-based customer service team is required. This is a temporary contract for 12-18 months with night shifts from Mon-Fri, 12am to 9am.

Qualifications

• Experience managing a phone-based customer service team.

Responsibilities

• Manage and lead a team of customer service agents.
• Communicate company goals and deadlines to the team.
• Train and motivate team members and assess performance.
• Provide quality customer service via telephone and email.

Skills

Managing a phone-based customer service team

Job description

Overview

Job Title: Customer Service Team Leader

Location: Homebased

Duration: 12-18 Month Temp Contract

Salary: £15 an hour

Start Date: ASAP

Working Hours: NIGHTS - Mon-Fri, 12am - 9am

Overview

Our client based in Wokingham is looking to recruit a Team Leader for an exciting new campaign. The successful candidate will be responsible for managing and leading a team of customer service agents, communicating company goals and deadlines to the team, train and motivate team members and assess performance, provide help to management and keeping them updated on team performance. For this role you would need to have managed a phone based customer service team previously.

Responsibilities

• Providing encouragement to team members including communicating team goals and identifying areas for new training or skills checks
• Answering team member questions, help with team member problems and oversee team member work.
• Communicate deadlines and objectives to team members
• Provide quality customer service, including interacting with customers
• Answering customer enquiries quickly and effectively
• Providing high levels of customer service via telephone and email
• Responding to queries in an efficient and timely manner
• Ad-hoc duties

Qualifications

• Experience managing a phone-based customer service team