Customer Service Team Leader - Onboarding & Growth

Epos Now Group; Norwich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fintech company in Norwich is seeking a Customer Service Team Leader to enhance team performance and customer satisfaction. Responsibilities include coaching the team, managing workloads, and ensuring exceptional customer service. The ideal candidate should have strong leadership skills and a proven track record in customer service. This role offers benefits like 20 days annual leave, company equity scheme, and celebratory events. Join us to support our mission of helping small businesses thrive.

Benefits

20 days annual leave plus bank holidays

Company equity scheme (available after 1 year service)

Company celebratory events (summer and winter)

Qualifications

• Demonstrated experience in leading and motivating teams in a customer service environment.
• Ability to analyze data for improving performance and customer satisfaction.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead, motivate, coach and develop the Customer Service Team.
• Create a positive performance-focused environment in your team.
• Coordinate team workload and manage individual sales targets.
• Effectively recruit and onboard new team members.
• Ensure excellent customer service across the team.
• Manage customer satisfaction surveys.

Skills

Leadership

Coaching

Customer Satisfaction

Teamwork

Organizational Skills

Job description

A leading fintech company in Norwich is seeking a Customer Service Team Leader to enhance team performance and customer satisfaction. Responsibilities include coaching the team, managing workloads, and ensuring exceptional customer service. The ideal candidate should have strong leadership skills and a proven track record in customer service. This role offers benefits like 20 days annual leave, company equity scheme, and celebratory events. Join us to support our mission of helping small businesses thrive.