Customer Service Team Leader - Hybrid & Career Growth

Forticrete; Kiveton Park; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK building products manufacturer is looking for a Customer Service Team Leader at their site in Kiveton Park. This full-time, permanent position offers hybrid working and involves managing the 3rd party haulier, resolving customer issues, and mentoring team members. Applicants should have a strong background in customer service with at least 3 years of experience. Competitive salary and benefits are provided, including a pension scheme and discounts on retail offerings.

Benefits

Competitive salary

Hybrid Working

Digicare+ Provided by Aviva

10% matched pension

Access to high street retail discounts

Personal development opportunities

Qualifications

• Proven working experience as a Team Leader in a Customer Service environment.
• Min 3 years customer service experience.
• Strong customer facing skills and ability to adapt.

Responsibilities

• Manage the 3rd Party haulier at a local level.
• Take ownership of customer issues and follow through to resolution.
• Mentor and develop team members.

Skills

Customer orientation

Strong communication skills

Ability to multi-task

Strategic thinking

Job description

A leading UK building products manufacturer is looking for a Customer Service Team Leader at their site in Kiveton Park. This full-time, permanent position offers hybrid working and involves managing the 3rd party haulier, resolving customer issues, and mentoring team members. Applicants should have a strong background in customer service with at least 3 years of experience. Competitive salary and benefits are provided, including a pension scheme and discounts on retail offerings.