Customer Service Team Leader

Paddy Power Plc; West Carr; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading betting company is seeking a Customer Service Team Leader for its shops in the UK. This role involves ensuring customers have an outstanding experience, cross-selling products, and maintaining shop presentation. The position emphasizes proactive engagement and adaptability, welcoming candidates passionate about customer service. Training will be provided, making this an excellent entry opportunity into the retail betting sector.

Benefits

Competitive salary including pay increase

Performance Bonus & Promotional rewards

Flexible work patterns

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Employee Assistant Programme

Birthday Leave

Qualifications

• Exceptional interpersonal skills and a passion for customer service.
• Motivated individual with the ability to meet shop goals and targets.
• Comfortable working in a dynamic retail environment.

Responsibilities

• Engage warmly with customers to ensure an outstanding experience.
• Assist customers in placing bets through various channels.
• Maintain excellent shop presentation standards.
• Take charge of operations in the absence of the Shop Manager.
• Fulfilling social responsibility duties by adhering to guidelines.

Skills

Customer service excellence

Proactive communication

Ability to build relationships

Adaptability

Job description

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting! Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading! How you'll do it? We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions. Other duties will include:

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

We're proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

Benefits

• Competitive salary including pay increase after
• Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme.
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform - NUDGE.
• Company Social Events.
• Groupon Discount Scheme
• Eyecare vouchers