Customer Service Team Leader

Think Specialist Recruitment; Watford; On-site; GBP 36,000; Full time

Job summary

A leading recruitment agency in Watford is seeking an experienced Customer Service Team Leader. This role involves mentoring a team, setting KPIs, and ensuring high levels of customer satisfaction. The ideal candidate will be passionate about leadership and customer service, with prior experience in a similar role. Competitive salary of £35,340 plus excellent benefits, including hybrid working options and career development opportunities.

Benefits

Private pension

Hybrid working after training

Career progression

Great benefits

Qualifications

• Previous experience as a Team Leader in a customer service environment.
• Passionate about developing others.
• Polite and professional telephone manner.

Responsibilities

• Lead a team of 6-8 to deliver high levels of customer service.
• Mentor and coach team members.
• Set team KPIs and conduct appraisals.

Skills

Team leadership

Customer service

Communication skills

Mentoring

Attention to detail

Job description

Do you have previous experience of leading a team within a customer service environment? Would you like to work for an award winning organisation? Would you like the opportunity to work within a business that has fantastic career progression?

Think Specialist Recruitment are delighted to be working with a leading company based within the Watford area. This company are at an exciting point of growth, and have an exciting opportunity for a Customer Service Team Leader to join their team.

This is a fantastic opportunity for a candidate with a similar background to join a successful and expanding team. The suitable candidate will need to have previous experience within a customer service environment, with experience of working as a Team Leader, experience of conducting 1-2-1's and be passionate about providing a high level of service.

Salary – £35,340 plus fantastic benefits including private pension, hybrid working after training, career progression and more.

Candidates must be able to get to the Watford office.

Key Responsibilities

• Working with a team of 6‑8, ensuring they deliver the highest level of customer service
• Act as the escalation point for the team
• Mentoring the team
• Treat customers fairly, and always looking for the best solution for customers
• Gaining a good understanding of the whole business
• Build good relationships with team members, as well as line managers and the wider business
• Look to exceed customer expectations
• Coach the team to be their best through all customer communication
• Share best practice ideas and solutions
• Appraisal and performance management of team members
• Encouraging a positive team culture
• Set team KPI's
• Conducting 1‑2‑1's with team members
• Highlight areas of concern as necessary
• Assisting with the recruitment process, conducting interviews

Candidate Requirements

• Previous experience within a similar position
• Passionate about developing others
• Polite and professional telephone manner
• Excellent verbal and written communication skills
• A positive leader with the ability to motivate
• High level of attention to detail
• Thrives when leading and working as part of a team
• Must live locally to the Watford area

Looking for the next step in your career? Think Specialist Recruitment.

About the Employer

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.