Customer Service Team Leader

Office Angels; Wallsend; Hybrid; GBP 36,000; Full time

Job summary

A dynamic employment agency in North Tyneside is seeking a Customer Service Team Leader to lead a high-performing team dedicated to exceptional customer experiences. This includes managing operational tasks, developing team members, and promoting a proactive service culture. Candidates should possess strong leadership, communication skills, and experience in customer service. This role offers a competitive salary and a hybrid work model after the probationary period.

Benefits

Free parking onsite

Hybrid working pattern after probation

Free access to onsite gym

Private healthcare

Qualifications

• Strong leadership and team management skills.
• The ability to work under pressure and manage competing priorities.
• Exceptional communication, coaching, and interpersonal abilities.

Responsibilities

• Lead and develop a high-performing team of 10-15 individuals.
• Oversee the timely completion of operational tasks.
• Act as a point of escalation for complex queries.

Skills

Leadership skills

Customer service ethos

Communication skills

Analytical thinking

Attention to detail

Tools

Microsoft Office

Job description

Join Our Client as a Customer Service Team Leader!

Are you a passionate leader with a knack for customer service? Do you thrive in a dynamic environment where your skills can make a real difference? If so, we have the perfect opportunity for you!

Position Details

• Position: Customer Service Team Leader
• Contract Type: Permanent
• Working Pattern: Full Time (Monday - Friday, 9AM - 5PM, with an hour for lunch)
• Location: North Tyneside
• Salary: £36,000 per annum

What Our Client Offers

• Free parking onsite and accessible via public transport
• Hybrid working pattern introduced after 3 months: 2 days from home (must be in the office on Mondays and Tuesdays)
• 6-month probation period
• Two-stage interview process: the second stage will require a presentation
• Free access to an onsite gym
• Private healthcare

Key Responsibilities

• Lead and develop a high-performing team of 10-15 individuals across various operational functions.
• Conduct regular 1:1s, performance reviews, and team meetings to nurture individual growth.
• Oversee the timely completion of operational tasks, ensuring adherence to company processes and regulations.
• Act as a point of escalation for complex queries and provide empathetic solutions.
• Champion a proactive customer service culture that meets service levels and KPIs.

What We're Looking For

• Strong leadership and team management skills.
• An excellent customer service ethos, capable of handling sensitive situations with care.
• Solid understanding of core operational functions and processes.
• Exceptional communication, coaching, and interpersonal abilities.
• High attention to detail and a commitment to accuracy.
• The ability to work under pressure and manage competing priorities.
• Analytical thinking with a solution-oriented mindset.
• Proficiency in Microsoft Office and relevant operational systems.

Desirable Experience

• Previous experience in a Team Leader position.
• Knowledge of financial services, insurance, or customer-focused industries.

Why Join Us?

This is more than just a job; it's an opportunity to lead a team focused on delivering exceptional customer experiences. You will play a pivotal role in enhancing service delivery and improving customer outcomes. Plus, you'll be part of a supportive environment that values your input and encourages professional growth!

Ready to Make a Difference?

If you're excited about leading a team that's dedicated to service excellence, we want to hear from you! To discuss this role with a consultant, please call OA Newcastle on 0191 261 0123.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.