Customer Service Team Leader

Scania Nederland B.V.; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading transport solutions provider in the United Kingdom is seeking a Customer Service Team Leader to ensure smooth customer interactions. The ideal candidate will be passionate about delivering superior service, manage a team of professionals, and continuously improve processes. An excellent salary package along with various benefits is offered. This role is crucial for enhancing customer satisfaction and operational efficiency.

Benefits

Enhanced parental leave

Eligibility for annual bonus

Access to loan car scheme

25 days holiday plus public holidays

4x basic salary life assurance

In-house training for career progression

Discounts on major retail outlets

Qualifications

• Passionate about delivering exceptional service.
• Ability to inspire and lead a team effectively.
• Obsessed with improving processes.
• Accurate and detail-oriented.

Responsibilities

• Build and develop relationships with customers.
• Ensure a customer-first culture within the team.
• Improve efficiency in maintenance handling.
• Oversee accurate invoicing and keep WIP minimal.
• Monitor performance and enhance processes.
• Deliver excellent customer service with transparency.

Skills

Customer focused

Leadership

Process focused

Attention to detail

Job description

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Salary: From £37,000 plus an excellent benefits package, including:

• Enhanced parental leave
• Eligibility to annual bonus scheme
• Access to a fantastic loan car scheme
• 25 days holiday + public holidays which increases with service
• 4x basic salary life assurance
• In‑house training provided to support career progression
• Discounts on major retail outlets, including groceries

An exciting opportunity at Scania Purfleet to be our Customer Service Team Leader. You will be a forward thinker, responsible for the smooth and efficient running of all customer interactions. You will manage your team to deliver a premium service, build positive working relationships and improve processes, continuously improving and ultimately ensuring our customers receive a fantastic service, every time.

Key Responsibilities

• Build and develop relationships with new and existing customers.
• Ensure a ‘customer first culture’ within your team of professional Customer service Advisors.
• Improve the efficiency of servicing, repairs and maintenance handling queries.
• Oversee accurate invoicing for works carried out, keeping WIP to a minimum.
• Monitor and enhance performance and processes, including quality job card write ups.
• Deliver excellent customer service with transparent communication, working upfront to keep our customers up to date.

About you

• Customer focussed – passionate about delivering an exceptional service.
• Leadership – the ability to inspire and lead a team to deliver a premium service, every time.
• Process focussed – obsessed with embedding and continuously improving processes.
• Attention to detail – working with accuracy and attention to detail in all you and your team deliver.

If you are interested in this exciting opportunity, please apply today.

Please note, the closing date for this role is subject to change pending volume of applications.

Interview Date : 27/11/2025

Next steps

• If you like the sound of this position, please apply today.
• A member of the Scania Recruitment team will contact you to discuss your application.
• If you are successful at that stage, you will be invited to have a conversation with the hiring manager.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry‑leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family‑friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.