Customer Service Team Leader

Paddy Power Plc; Cambridgeshire and Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail betting company is seeking a Customer Service Team Leader to ensure outstanding customer experiences in shops. This role involves engaging customers, assisting with bets, and maintaining shop standards. Ideal candidates are proactive, customer-focused, and eager to achieve targets. Training provided for those new to the betting industry. Competitive salary and numerous employee benefits offered.

Benefits

Competitive salary including pay increase

Performance Bonus & Promotional rewards

Flexible work patterns

Company Pension Scheme

Employee Assistant Programme

Company Social Events

Qualifications

• Proactive and motivated individual with a passion for achieving results.
• Ability to meet shop goals and targets.
• Strong interpersonal skills for building effective relationships with customers.

Responsibilities

• Assist customers to place bets through various channels.
• Maintain excellent shop presentation standards.
• Ensure smooth shop functioning in absence of the Shop Manager.
• Adapt to different situations while remaining customer-focused.
• Fulfill social responsibility duties by adhering to guidelines.

Job description

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting! Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading! How you'll do it? We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions. Other duties will include:

Responsibilities

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations. We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

Benefits

• Competitive salary including pay increase after
• Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme.
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform - NUDGE.
• Company Social Events.
• Groupon Discount Scheme
• Eyecare vouchers