Customer Service Team Leader

Scania Nederland B.V.; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading transportation firm is seeking a professional to build relationships with customers and lead a team of Service Advisors in Bristol. This is a 12-month fixed-term contract offering a salary starting from £32,000 plus benefits. Ideal candidates will have strong leadership skills, a customer-focused approach, and attention to detail in service delivery.

Benefits

Enhanced parental leave

Eligibility to annual bonus scheme

Access to a fantastic loan car scheme

25 days holiday + public holidays which increase with service

Competitive pension

4× basic salary life assurance

In-house training provided to support career progression

Discounts on major retail outlets, including groceries

Qualifications

• Customer focussed – passionate about delivering an exceptional service.
• Leadership – the ability to inspire and lead a team to deliver a premium service, every time.
• Process focussed – obsessed with embedding and continuously improving processes.
• Attention to detail – working with accuracy and attention to detail in all you and your team deliver.

Responsibilities

• Build and develop relationships with new and existing customers.
• Lead, coach, and develop a team of Service Advisors & Administrators to meet business KPI’s and performance standards.
• Ensure a customer‑first culture within your team of professional Customer service Advisors.
• Improve the efficiency of servicing, repairs and maintenance handling queries.
• Oversee accurate invoicing for works carried out, keeping WIP to a minimum.
• Monitor and enhance performance and processes, including quality job card write‑ups.
• Monitor and review business KPI’s, addressing underperformance and minimising costs to the Branch.
• Deliver excellent customer service with transparent communication, working upfront to keep our customers up to date.

Job description

12 Month Fixed Term Contract

Working Hours: Monday to Friday 08:00 – 16:30

Salary: From £32,000 plus an excellent benefits package.

Benefits

• Enhanced parental leave
• Eligibility to annual bonus scheme
• Access to a fantastic loan car scheme
• 25 days holiday + public holidays which increase with service
• Competitive pension
• 4× basic salary life assurance
• In-house training provided to support career progression
• Discounts on major retail outlets, including groceries

Key Responsibilities

• Build and develop relationships with new and existing customers.
• Lead, coach, and develop a team of Service Advisors & Administrators to meet business KPI’s and performance standards.
• Ensure a customer‑first culture within your team of professional Customer service Advisors.
• Improve the efficiency of servicing, repairs and maintenance handling queries.
• Oversee accurate invoicing for works carried out, keeping WIP to a minimum.
• Monitor and enhance performance and processes, including quality job card write‑ups.
• Monitor and review business KPI’s, addressing underperformance and minimising costs to the Branch.
• Deliver excellent customer service with transparent communication, working upfront to keep our customers up to date.

About you

• Customer focussed – passionate about delivering an exceptional service.
• Leadership – the ability to inspire and lead a team to deliver a premium service, every time.
• Process focussed – obsessed with embedding and continuously improving processes.
• Attention to detail – working with accuracy and attention to detail in all you and your team deliver.

If you are interested in this exciting opportunity, please apply today.

Closing date subject to change pending volume of applications.

Interview Dates: 18/11/2025

Next steps

1. If you like the sound of this position, please apply today.
2. A member of the Scania Recruitment team will contact you to discuss your application.
3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.