Customer Service Team Leader

Healix Health; Bristol; On-site; GBP 33,000; Full time

Job summary

A global health and security service provider seeks a Customer Service Team Leader in Bristol to lead and develop a high-performing team. The ideal candidate will have at least 1.5 years of experience in Claims Handling, strong problem-solving skills, and the ability to motivate and manage a team effectively. This full-time role offers a starting salary of £33,000 per year.

Qualifications

• 1.5 years of experience in Claims Handling.
• Experience coaching or managing a team.
• Strong communication skills.

Responsibilities

• Lead, coach, and develop a high-performing team.
• Monitor team performance and set clear goals.
• Collaborate with cross-functional departments.

Skills

Problem solving

Analytical skills

Commercial awareness

Diplomatic communication

Independent thinking

Time management

Job description

Job Description

Location: Three Temple Quay, Temple Back East

We have an exciting opportunity for an experienced Customer Service Team Leader to join our Member Advisor team based in Bristol.

What You Will Be Doing

• Lead, coach, and develop a high‑performing team
• Set clear goals and monitor team performance
• Collaborate with cross‑functional departments to align on priorities
• Identify process improvements and implement best practices
• Handle conflict resolution and support team morale
• Report on key metrics and progress to senior management

About The Role

We are looking for the following skills and background:

• Good problem solving and analytical skills
• Good commercial awareness with the ability to make decisions with the “bigger picture” in mind.
• Ability to identify when it becomes appropriate to elevate a problem.
• Ability to make effective contact with clinicians, accurate assessment of information obtained and acting appropriately upon the outcome.
• Strong diplomatic communicator at all levels; verbally and written to build and maintain internal and external relationships.
• Able to demonstrate critical independent thinking and the ability to multi‑task in situations where the outcome is time sensitive.
• Effective time management to be able to multi‑task, prioritise tasks and deadlines, and delegate.

We are ideally looking for candidates with at least 1.5 years of experience in Claims Handling skills and having coached and or managed a team before.

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re coordinators and problem‑solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical coordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed to help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. They chose Healix because we also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world‑class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Required Criteria

• Ability to motivate the team
• Experience in leading a team in a Customer Service / Contact Centre environment
• Team Player

Desired Criteria

• Experience in Medical Claims Handling

Closing Date

Friday 14th November, 2025

Contract Type

Full‑time

Salary

Starting from £33,000.00 Yearly