Customer Service Team Lead - People & Process Coach

KONE; Nottingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading global technology company in Nottingham is seeking a Team Lead for their Customer Service team. You will manage a team of specialists, optimise processes, and ensure high customer satisfaction. The ideal candidate will have managerial experience in customer service, excellent communication skills, and a strong customer relationship management background. Training will be provided. This role offers a full-time contract in a supportive work culture.

Qualifications

• Proven management skills and coaching qualities.
• Experience in customer service or admin.
• Able to manage a team of 3.

Responsibilities

• Manage and develop the Customer Service team.
• Optimise work processes and team collaboration.
• Follow up and adjust team KPIs.
• Use customer feedback to improve service.

Skills

Managerial experience in customer service

Excellent communication skills

Proven management skills

Good IT skills including Salesforce, SAP

Excellent time management

Strong customer relationship management

Stress-resistant

Tools

Salesforce

SAP

MS Office

Job description

A leading global technology company in Nottingham is seeking a Team Lead for their Customer Service team. You will manage a team of specialists, optimise processes, and ensure high customer satisfaction. The ideal candidate will have managerial experience in customer service, excellent communication skills, and a strong customer relationship management background. Training will be provided. This role offers a full-time contract in a supportive work culture.