Customer Service Team Lead (Hybrid) | Healthcare & Gym

Office Angels; Newcastle upon Tyne; Hybrid; GBP 37,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Team Leader to guide a dynamic team in Newcastle upon Tyne. This role involves developing high-performing teams, overseeing operational tasks, and championing customer service excellence. The successful candidate will possess strong leadership skills, a commitment to outstanding customer service, and proficiency in Microsoft Office. Benefits include free parking, hybrid working, and private healthcare, ensuring a comprehensive support system for all employees.

Benefits

Free parking onsite

Hybrid working pattern

Free access to an onsite gym

Private healthcare

Qualifications

• Strong leadership and team management skills.
• Excellent customer service ethos for handling sensitive situations.
• Exceptional communication and interpersonal abilities.

Responsibilities

• Lead and develop a high-performing team of 10-15 individuals.
• Conduct regular performance reviews and team meetings.
• Oversee timely completion of operational tasks.

Skills

Leadership and team management skills

Customer service ethos

Communication skills

Analytical thinking

Proficiency in Microsoft Office

Job description

A leading recruitment agency is seeking a Customer Service Team Leader to guide a dynamic team in Newcastle upon Tyne. This role involves developing high-performing teams, overseeing operational tasks, and championing customer service excellence. The successful candidate will possess strong leadership skills, a commitment to outstanding customer service, and proficiency in Microsoft Office. Benefits include free parking, hybrid working, and private healthcare, ensuring a comprehensive support system for all employees.